HomeComplaintsRaging Bull Slots Casino - Player's withdrawal requests were denied.

Raging Bull Slots Casino - Player's withdrawal requests were denied.

Closed
Our verdict

Player stopped responding

Amount: $726

Raging Bull Slots Casino
Safety Index:Below average

Case summary

The player from Tennessee had won $726 using a play bonus at an online casino, but was unable to withdraw his winnings despite having spent a significant amount at the casino. Upon receiving the player's complaint, we had sought additional information to fully understand the situation, including clarification on the withdrawal issue and status of the player's KYC verification. However, the player did not respond to our inquiries within the extended time frame, which prompted us to reject the complaint due to lack of information.

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2 years ago

Deposited and used play bonus until play through was used with a positive balance of 726.00 . I was told no withdrawal available. I spent thousands of dollars in this casino. Not going away.

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2 years ago

Dear promothreadsfiles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify what you mean by "no withdrawal available"?

Have you made any successful withdrawals before? Did you pass the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear promothreadsfiles,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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