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HomeComplaintsRaging Bull Slots Casino - Player's withdrawal is delayed due to unresponsive casino.

Raging Bull Slots Casino - Player's withdrawal is delayed due to unresponsive casino.

Closed
Our verdict

Unjustified complaint

Amount: $151

Raging Bull Slots Casino
Safety Index:Above average

Case summary

The player from Sweden was unable to withdraw money from the casino and could not contact them through live chat or email. He was hesitant to make a required deposit for verification due to the lack of communication. The player had $151 in winnings that he wanted to withdraw but decided to close the complaint after not receiving any responses from the casino. The issue was not resolved, and the Complaints Team expressed regret for not being able to assist him in recovering his funds.

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1 month ago
Translation

Can't get in touch with them either on live chat which doesn't seem to work, have emailed them a few times, no response of any kind, they want me to deposit 10 dollars for verification of Litecoin account, well okay but I haven't talked to them about anything, can't get in touch or have been able to even have contact with them, don't dare deposit, can you help me and get in touch with them for me, thanks R***** d******

Edited by a Casino Guru admin
Automatic translation:
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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Dear Dilori777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
  • Did you pass the KYC verification, please?  
  • Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina


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1 month ago
Translation

Hi Katarina, thank you for taking your time. I have only played slots and verifying kyc does not work. You have to go through the deposit first to get there and I don't dare pay $10 for the verification first because I don't get any contact. The chat doesn't seem to work. I have emailed them. They don't answer, so I wanted your help and to get in touch with them first. I have $151 in there that I want to withdraw, so I'm contacting you. Thank you, Robert.

Automatic translation:
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1 month ago
Translation

Hi Katarina you can close the case I couldn't wait for raging bull casino because I didn't get any answers so I played up the money I don't want anything more with raging bull casino and do

Automatic translation:
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1 month ago

Dear Dilori777,

I will now proceed to close this complaint in accordance with your request. We sincerely regret that we were not able to assist you in recovering your funds on this occasion. Please be assured that we genuinely wished to help, but unfortunately, it was not possible in this case.

Should you encounter any difficulties in the future with this or any other casino, please do not hesitate to contact us. We remain committed to providing our full support whenever we can.

All the best,

Katarina


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