Raging Bull Slots Casino - Player's withdrawal is delayed.

I am getting the run around trying to get my withdrawal they say no they will not accept my bank which is US Bank they do accept international wire transfers but raging bull will not accept that bank they also hold that except my utility bill as proof of address I have screenshot a lot of the conversations had kept all of the emails

Dear nancym30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal process.

To better understand your situation, could you please provide more details by answering the following questions:

• What specific reason did the casino give for not accepting your US Bank for the withdrawal?
• Have you tried using any alternative methods of withdrawal, and if so, what were they?
• Are there any additional verification documents that the casino has requested from you?
• Have any of your documents been approved during the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

The casino would not specify the reason for not excepting my bank. I told them that they could send me a check, they said they don't do that anymore. Yes, they verified my other documents, and requested my bank statement, which I sent in PDF directly from my estatement.

Could you please send me an exact link to the casino your complaint is about?

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Also, please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at [email protected].

Dear nancym30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I do not know what to do. I cant get a new bank account at a different bank, I don't understand why they won't send a check..

I did email you all the information you requested, did you not receive them?

I have a crytp account, do you think that will work?

Thank you for your emails.

Have you discussed the possibility of having your winnings sent to a crypto wallet with the casino's customer support?

Have you made any deposits using the bank account that you are currently trying to get verified?

Has the casino approved and verified any of the bank statements you’ve submitted so far?

They approved my bank account to take my money....they will not except my statement because they will not approve my bank for a wire transfer.

I have not used crypto to purchase coins fron raging bull.

I have asked them twice, sent my info to them, I even canceled the wire transfers and did a withdrawal using crypto and have heard nothing from them. It seems as though they just do not want to pay me the money.

So frustrating!

Any help is very much appreciated.

This is the message after I requested withdrawal with bitcoin

Also this,

Thank you very much, nancym30, for providing all the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear nancym30,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Raging Bull Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and let us know if you can accept the player´s crypto withdrawal?

Thank you in advance for providing the information.

Thank you.

Greetings all,

I had a chance to fully audit the situation and it seems that our 3rd party payment provider declined your supplied bank account for wire transfer. For the safety of our players we use 3rd party payment providers for all banking transaction to and from the casino, we are required to comply with all requests and criteria from the 3rd party or we cannot proceed with the withdrawal. Physical check has been all but entirely phased out and is no longer an option for anyone who is not already receiving physical checks unfortunately. Bitcoin is only an option if you are regularly depositing via Bitcoin. So that leaves us with bank wire transfer. Since the 3rd party will not complete the transfer to the provided account we are left with few options but to request a different checking account (and the surrounding requisite documentation) that is approved for transfer by the 3rd party. Less than ideal we realize, however safely transferring funds to (and from, your deposits go through the same process on our end) online gaming to US based players gets more complicated every day.

I can also see that there have been several attempts via email and also during your live chat sessions to acquire the necessaries from you nancym30. Despite any frustration on both ends (we don't like it either!) what is being asked is not negotiable, we cannot proceed on our end until we have fulfilled the 3rd party requirements for withdrawal. Kindly reply to the emails from our payouts department with the necessary documents and details, our customer service team is there to assist you via live chat 24 hours a day if you have issues.

Please let us know here when you have a valid form of withdrawal on file and I should be able to help get it out the door for you as quickly as possible, but until then there is little I can do to help.

Best wishes,

Nick and Raging Bull

Thank you so much. How do I find out what bank they accept?

Dear Nick and the Raging Bull Team,

I wanted to kindly ask for your assistance regarding a matter that’s proving a bit challenging for the player. She has expressed that opening a new bank account would be quite inconvenient or even impossible for her at this time. Additionally, she mentioned that she has previously received international wire transfers from other casinos directly to her bank account or her crypto account without any issues.

Would you be able to clarify the reason why this option isn't possible in this case? Your guidance and support in resolving this would be greatly appreciated.

Thank you so much in advance for your help!

Greetings Martina,

As I explained above we must comply with the requirements of our 3rd party payment providers in order to process payment. I cannot speculate as to the exact reason for denial, we only know that after their review of the provided bank documentation this particular account is not eligible for bank wire transfer. Being as the bank and the account type were both acceptable it would need to be some kind of account activity (or lack thereof) specific to this account. The bottom line is there is nothing that we can do but comply.

I genuinely apologize for the inconvenience, really (we are all put out by this) however in order to deliver payment it is necessary for you to provide an alternative bank account. I can see 6 separate emails offering assistance in the matter nancym30, reply to any of these should suffice and if you prefer to discuss things with a human in real time our customer service department is available 24/7 on live chat.

Best wishes,

Nick and Raging Bull

Dear nancym30,

Thank you for your patience. I understand this may not have been the most helpful outcome, but at least it has clarified that having a different type of bank account is likely necessary in this case. With that in mind, I would gently recommend considering the same approach moving forward.

Please let me know, how you are handling it.

I sent a reply, i included on the email explaining..... here is copy..

I believe I figured out the reason for not excepting my bank.  You stated possibly " account activity", this bank account is the  only account  that  I use for online gambling, that is the reason the "account activity" is soley purchases and deposits from the different casino sites that I play on. So any other bank account that I would open would again be solely for that purpose. My joint account with my spouse is not used for those pirposes. Please reaccess the verification for my bank again with this information provided. 

Thank you,

Nancy Chapin 

Do you think this is the reason?

Yes, I received it—thank you!

To be certain about the next steps, we'll need to wait for the casino’s response, as the final decision is ultimately up to them.

Greetings nancym30,

You may well be correct there, that would be a valid reason for them to refuse transfer on the account. If the bank account is used excessively (exclusively!?!) for transfers to and from online gaming companies that is a risk on both sides, it wouldn't be a question of if your account will attract unwanted attention, but when.

We believe in your right to play (and win, and get paid!) but not everyone feels this way, international money transfers are closely monitored in the United States and failure to acknowledge this can result in some perhaps unforeseen but definitely unpleasant consequences for US based players. It would behoove you as a player (and a person) to protect yourself by using a bank account that has plenty of other "every day" activity on it.

Given the information provided above (account used exclusively for online gaming activity) I would say there is little to debate here, in order to move forward on this withdrawal you will need to provide a bank account which is from an approved bank, of an approved account type, and which shows in the account history that our 3rd party payment providers are not presented with unnecessary risk in making the transfer (i.e. used for "normal" transactions, account in good standing without negative balance, not a joint account, etc).

As an industry professional with more than a decade of experience in such things, if you are going to continue using traditional banking methods I would very much suggest that you open a personal checking account for yourself that is in your name exclusively and includes plenty of "other" types of transactions both in and outbound. And which does not receive too much in the way of gaming related incoming deposits.

One thing I can say for certain, unless provided with a bank account which meets their criteria for safe transfer our 3rd party payment providers will not agree to accept funds from the casino for disbursal as a bank wire transfer. This will need to be addressed to their satisfaction in order to continue.

Best wishes,

Nick and Raging Bull

Thank you Nick for an advice.

Dear nancym30, is it something that you can do?

Greetings all,

As we discussed privately Martina, unfortunately Bitcoin is not an option in this case. We have no alternative but to proceed through submission of a valid checking account. I can see that an additional attempt to assist has been made from our support team via email in the interim, plenty of assistance available. Now all we need is cooperation on the part of the player.

Best wishes,

Nick and Raging Bull

Hello, guys!

After talking to Nick, I wrote nancym30 this message:

..the only way you can successfully receive your money:

You’ll need to open a new bank account (it can be with the same bank and the same type of account you already have). However, it's very important that you don’t separate gambling transactions from normal ones. If the payment provider sees that the account is used only for gambling, they will likely reject it again due to "account activity" concerns.

Here’s what you need to do:

Open a new bank account.

Use it normally for about a month — for everyday transactions (like shopping, bills, etc.).

Make sure the account shows a positive balance and regular use.

Then, provide a bank statement showing this normal activity.

Only after this can your new account be approved for the withdrawal.

However, there was a customer support which wrote her back this:

Don't have to be anything with your account activity, I don't know who told you that is only that we don't work with US bank that is why we will need new wire details for another bank.

And to be honest, it´s not clear! Can the player open the account in US bank? Or she cannot at all?

Please Nick, let us know. Thank you

Thank you everyone for respinding, but I don't understand why this is so difficult to get my money, the money I won by purchasing slot coins (with absolutely no issues giving my money). I am not going to just throw in the towel on $800! 3 other casino sites that I play on have never had an issue, I receive my money in mu US bank account within 24 hours, so it really baffles me that it is not possible for Raging Bull to do the same. Also, no check, no bitcoin, what else is there? I am, to say the least, extremely irritated with this whole situation. When will it be resolved, and how???

Nancy

Dear Nancy,

I truly understand how frustrating and exhausting this situation must be for you. It’s completely reasonable to feel upset, especially when you’ve had smooth experiences with other casinos and now find yourself facing so many obstacles to access your winnings.

That said, as things currently stand, the only available path forward is to create a new account, as the casino requires this step in order to proceed with the payment. I realize this might feel like yet another complication, especially given everything you've already gone through, but it is unfortunately necessary to resolve the issue and ensure you receive your funds.

How will I know if they will accept a new bank? I don't want to go through the hassle of opening an account with a new bank only to find out they won't except that one either.

I understand that this uncertainty is nerve - wrecking, and I truly empathize with how you're feeling. Ultimately, the decision is entirely yours to make. However, based on the casino’s statement, it appears that withdrawals to the accounts you’ve provided will not be possible.

Please let me know what you decide. Thank you

Anout the only other bank available in my town is a Wells Fargo bank. Is that going to be acceptable?

Greetings all,

As I have mentioned previously current information regarding allowed banks and accounts (as well as a bevvy of other information) is available through our service department 24 hours a day via live chat. This information is not static, it is subject to change per our 3rd party. Please contact them Nancy (or any of the various the support emails attempting to assist you in the matter) as they will have the most comprehensive information to assist.

Best wishes,

Nick and Raging Bull

Dear nancym30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I give up. I am done fighting with you about MY money that I won! This casino site is a joke! Thieves is what call you. I will leave you a terrible experience review and will never recommend your game site to anyone...EVER!

Dear nancym30

I totally understand that the situation is very frustrating for you!

If you don’t mind me asking, could you please share what steps you’ve taken so far? For instance, have you had a chance to open a new account (as suggested under the "allowed banks and accounts"), and perhaps used it for some regular transactions like shopping or paying bills before submitting the details to the casino?

Has casino rejected it? Or what happened?

Understanding this would help me to get a clearer picture. Thank you Nancy

Dear nancym30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did open a new account but I had no statement to send because it was obviously a new account. I guess I learned my lesson the hard way from now on if I join a new online casino I will make sure that withdrawals are possible For me.

Thank you for your help, it was much appreciated

Dear nancym30,

I'm truly sorry to hear about your disappointment.

If I may offer a suggestion—you could try making a few basic transactions, such as shopping or paying bills. Once you’ve had some account activity over the course of a month, you can then provide the casino with an updated bank statement that may better support your case.

In the meantime, would you like me to close the complaint, or is there anything else I can perhaps assist you with?

Dear nancym30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close it

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.