Raging Bull Slots Casino - Player’s winnings haven’t been received yet.

Made a deposit with a no rules bonus. Played thr won big . Wanted to play tournaments was told needed to deposit. Even tho I had a positive balance of at one point $4,000 . So what ever made a 30 dollar deposit. To enter a paid tournaments. Won them played more . I played well over 10,000 dollars in the casino. Keeping a positive balance above 3000 the whole time . Figured I should cash out some . Then they said my card didn't count. Because it don't have my name on it . It is a joint account card . I had permission because it's my money on the card . So what ever tried to use the other card. To find out it got cancelled right after I made a deposit to them . And I can't access or use that card no more . Ever for anything . I was never able to request a withdrawal. I have won from them before but they claim not to have that on record . I have used BTC for withdrawal but that's not an option neither . Was just told that . Here is my last conversation I just had that made me decide to complain. I guess I can't upload the chat .

Dear deepockets32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They have told me since I entered tournaments. Paid tournaments even . That regardless voided the winnings. Was denied my 1st attempt to verify my self

Dear deepockets32,

Have you received your withdrawal from the casino yet?

Dear deepockets32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.