The player from Lithuania faced issues depositing funds at the casino, as he received $5 less than expected after using Moonpay, which led to the loss of a bonus and free spins. When he contacted support for resolution, the operator closed the chat prematurely while he was explaining his issue. The Complaints Team attempted to assist by requesting additional information from him but ultimately closed the complaint due to his lack of response. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Raging Bull Slots Casino - Player is experiencing a deposit problem.
Closed
Our verdict
Player stopped responding
Amount: ??
Raging Bull Slots Casino
Safety Index:LowCase summary
Discussion
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4 months ago
Basically what happened was, I picked a bonus, tapped on "deposit", chose to buy crypto via moonpay, the amout was automatically set, all was let to do was to pay, so I did, it took nearly 30min to process the funds and was added 5 dollars less resulting in the loss of immediate bonus and 100 free spins, plus additional 98 free spins to claim throughout the week. When contacted support, was told they wont do anything about it and while I tried to explain the whole situation, the chat was closed by the operator while I was halfway through my message. Usually when depositing in other casinos you get what you send, apparently this is not the case with raging bull casino and they're service provider moonpay.
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear kingstony6,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Raging Bull Slots Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Was this your very first deposit at this casino, please?
- Was this your first time using the Moonpay payment provider, please?
- Have you contacted the payment provider asking about the potential fees associated with this transfer?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 months ago
Dear kingstony6,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
