The player from Italy had requested a withdrawal three months prior and had contacted technical support multiple times about the delay, receiving repeated assurances without any payment. After escalating the complaint, it was confirmed that an approved withdrawal was ready for disbursal, and the player was advised to update his Bitcoin address. Following persistent follow-ups, the player eventually received his funds, and the issue was marked as resolved by the Complaints Team.
Raging Bull Slots Casino - Player faces delayed withdrawal process.
Resolved
Our verdict
Case closed
Amount: $369
Raging Bull Slots Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
9 months ago
Translation
I contacted the casino's technical support several times regarding the delays in payments. Each time they assured me that they would pay soon. And so they deceived me for several months.
Automatic translation:
Public
Public
9 months ago
Hello Franco17,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Translation
HI
The account was verified several months ago. I have not accumulated anything.
The last time I contacted the casino was several days ago. It was about the delay in payments and they assured me that they would pay promptly, but it was the fifth or sixth time they had done so.
Automatic translation:
Public
Public
8 months ago
Hello Franco17,
How could you have not accumulated anything if you are trying to withdraw something? - it must have come from real or bonus balance.
Additionally, please forward a screenshot of your withdrawal tab from the casino.
Looking forward to hearing from you.
Regards,
Nick
Public
Public
8 months ago
Translation
HI
A bonus was awarded but the wagering requirements were met.
Why these meaningless questions? Maybe it would be better to ask them why they don't pay? after all the casino accepts the fact that they have to pay, I repeat that several times their technical support has stated that "we will pay in a few days", but this has been happening for several months.
Automatic translation:
Public
Public
8 months ago
Thank you Franco17 for all the information provided so far. I will now forward your complaint to my colleague Romi ([email protected]) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
8 months ago
Dear Franco17,
I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the Raging Bull Slots Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear Raging Bull Slots Casino,
Could you please provide detailed information about this case?
Thank you in advance for your response.
Best regards,
Romi
Public
Public
8 months ago
Greetings all,
I can see that we have an approved withdrawal ready for disbursal, I should be able to help here. If you could please visit our service department via livechat and confirm or update your Bitcoin address Franco17 I should be able to get things moving for you.
Best wishes,
Nick and Raging Bull
Public
Public
8 months ago
Hello all.
Thank you, Nick and Raging Bull, for the information provided.
Dear Franco17,
Could you do as the casino representative advised and update us about the situation, please?
Thank you in advance.
Respectfully,
Romi
Public
Public
8 months ago
Translation
HI
I have already sent them my bitcoin address information and informed them 4-5 days ago but I still haven't received any money.
Automatic translation:
Public
Public
8 months ago
Dear Franco17,
Please write to us whenever you receive the money, please.
Thank you.
Regards,
Romi
Public
Public
8 months ago
Translation
I haven't received any money from the casino yet.
Automatic translation:
Public
Public
7 months ago
Hello, all.
Dear Nick and Raging Bull,
Could you provide an update regarding this case, please?
Thank you in advance.
Kindly,
Romi
Public
Public
7 months ago
Translation
They finally paid. Thank you for your efforts.
Automatic translation:
Public
Public
7 months ago
Greetings,
As mentioned above, payment has been made via Bitcoin and confirmed delivered.
Best wishes,
Nick and Raging Bull
Public
Public
7 months ago
Hello, all, and thank you for your cooperation on this case.
Thank you, Franco17, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Romi
Casino.Guru
