Raging Bull Slots Casino - Player believes that their withdrawal has been delayed.

It's a very sad situation, when one of there customers, for over a year, has to write a negative review. I must make it clear, that there CUSTOMER SERVICE Representatives, are wonderful, and are very good at what they do, however, the VIP REPRESENTATIVES, ARE TERRIBLE, and come time, for a withdrawal they, are terrible. I have only put in for 3 withdrawals, and because of there lack of knowledge, they ask for your information 5 or 6 times, and even though I deposit with Bitcoin, they in turn say, I need a Checking account, they can do a deposit in. I have gone out of my way to accommodate there request however, I have never received a penny on any of my 3 withdrawals, because they say they don't have the correct information. I actually have been a depositing Customer for almost 2 year's, and I feel as if, I am just another number. Rina, my VIP REPRESENTATIVE, IS TERRIBLE! Does not return EMAILS, and is never available. I don't use any bonuses, I only deposit cash, to avoid any problems, however, there always seems to be problems. If you want a hassle free withdrawal process, I strongly discourage this Casino. I have been more then fair, and have deposited lot's of money, however, enough, is enough.

Dear porterj2540,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear porterj2540,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Nick, thanks for your response. I need to correct something, the withdrawal was put in by myself on December 2, 2024, and when I ask for an update from Customer Service, I usually get a negative reply, and told that it's still under the time frame allotted. They are just doing there job's, and they do a good job. Unfortunately the Management, and the VIP Team, are the one's who drop the ball, and don't return email's. Also I was told that it's business day's that count, not weekend's. I just wanted to correct, and be fair about this, and I will stick to my review that Raging Bull, has done so many things, that are questionable, and I will not be a returning customer, and would not suggest this casino, to anyone Thanks, again Nick, Happy Holiday's, to you, and your's. Blessings always! Sincerely, Jeffrey Porter.

Dear porterj2540,

Please forward a screenshot of your pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Hello Nick, sorry the delay. I am attaching this email, with there response. This was sent to me 5 days prior to this email. Thank you very much, for your service.

As of today, I still have not received my withdrawal. January 2, 2025.

Thank you porterj2540 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks so much Nick, for your Amazing knowledge, and quickness, in handling my situation, with Raging Bull Casino. I can not begin to express, to all the public, the importance, of contacting Casino Guru, if they have any type of problem, with any of these online casinos. The only way, we as customers, and member's are going to be able to solve many of our issues we, may be faced with. It's imperative, also to express the importance of filing a claim early, as it really requires, a log of investigation, on the part of Casino Guru, and there very extensive, fair, quick response. Thanks again Nick! I am going to attach a screenshot, of what I received today from Raging Bull.

Dear porterj2540,

I am glad it seems like your withdrawal process is moving forward. Please notify me, when you receive the withdrawal.

Hello Mirka! I received my Bitcoin deposit today. I will suggest to any one, who is looking for a quick, withdrawal process, not to use this Casino. The other suggestion would be, if your are expecting, and of the VIP Representative's, to return calls, or emails, this is not the Casino you want. Thanks again Casino Guru, for your Support.

Dear porterj2540,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru