R7 Casino - Player's account is disabled after deposit issue.

Deposit not credited and account disabled after contacting support

Hello,

I would like to file a complaint against this online casino.

I logged into my casino account and made a deposit using USDT in the amount of 31 USDT. The transaction was successfully completed on the blockchain, but the funds were not credited to my casino balance.

Transaction link:

https://tronscan.org/#/transaction/6f8166ca030aa4c31759494412fe4ffa7d0ed371da9d579821124809e2ad9f3

Transaction hash:

6f8166ca030aa4c31759494412fe4ffa7d0ed371da9d579821124809e2ad9f3

After I noticed that the deposit had not been credited, I contacted the casino’s live chat support and explained the situation. Shortly after that, I was logged out of my account. When I tried to log in again, I received the message: "Your account is disabled."

I contacted live chat support again, but they did not provide a clear explanation. They only said that my request had been forwarded somewhere, but I did not receive any proper answer, confirmation, or resolution.

At the moment:

my deposit of 31 USDT has not been credited;

my account has been disabled;

the casino has not provided a clear reason for disabling my account;

I have not received a refund or access to my funds.

I request that the casino either:

credits my deposit to my casino account; or

refunds the full amount of 31 USDT to my wallet; and

provides a clear explanation as to why my account was disabled immediately after I contacted support about the missing deposit.

I am ready to provide screenshots of the transaction, the disabled account message, and my communication with support.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with R7 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you made any previous payouts from the casino?
• Have you made any previous deposits using this payment method in the casino?
• Could you please share with me your communication with the casino when you tried to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas