QuickWin Casino - Player's withdrawals are delayed due to verification issues.

During my verification process the requests made from Quickwin have been pushing the proverbial "goal posts" every time I submit their requests.

First a certain number of dates were requested which I submitted.

Secondly new dates were requested which I submitted.

The third time I had different new dates requested which I had submitted.

When I logged in today the same recent request was made as if the last one I sent was rejected without any explanation.

I have spoke with my vip manager and keep getting the same answer. Submit new paperwork and then we can go from there.

My withdrawals have been disabled for a week and a half now due to this verification trap I am in with no resolve in sight at this time.

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Dear Ceebs,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

I’ve submitted

1. proof of identity
2. proof of address
3. proof of hard copy’s of my credit cards used
4. transaction history

• the first one requested was for the month of February which I complied and submitted
• the second one they asked for was the month of February and the 1-10th of March which I complied and submitted
• the third one was the same as the previous one, but no communications suggesting that my previous one was denied and or if and why. To this I complied and submitted again.

This has been almost two weeks of waiting now. It wasn’t until I won a large amount that this verification process was enacted.

I have not been contacted once to suggest my submissions were either denied or what was needed. I had to reach out through my vip manager and communication has been basically along the basis of "be patient, we will look into this, we will contact you.. and so forth"

For a bit of background info I’ve been playing on this website for about a year and a half now and have had multiple large withdrawals without issue.

Thank you very much for your reply, Ceebs. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Ceebs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru