QuickWin Casino - Player's withdrawals are delayed due to verification issues.

During my verification process the requests made from Quickwin have been pushing the proverbial "goal posts" every time I submit their requests.

First a certain number of dates were requested which I submitted.

Secondly new dates were requested which I submitted.

The third time I had different new dates requested which I had submitted.

When I logged in today the same recent request was made as if the last one I sent was rejected without any explanation.

I have spoke with my vip manager and keep getting the same answer. Submit new paperwork and then we can go from there.

My withdrawals have been disabled for a week and a half now due to this verification trap I am in with no resolve in sight at this time.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Ceebs,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina