The player from Germany has won nearly €65,000 but faces withdrawal issues due to an incomplete verification process. Despite providing the necessary documents including an ID card and bank statement, a requested bank statement showing Apple Pay deposits is continuously rejected, claiming not all deposits are visible.
QuickWin Casino - Player's withdrawals are delayed due to verification issues.
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QuickWin Casino
Safety Index:Very highCase summary
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5 days ago
Translation
Good day,
I've won almost €65,000 since the beginning of December. Unfortunately, no withdrawals are being processed because the verification process isn't complete. My ID card, bank statement, and proof of address have been accepted. However, a statement (bank statement) showing my Apple Pay deposits for December 2025 is constantly being rejected on the grounds that not all deposits are visible. This is complete nonsense; all deposits are clearly identifiable.
Automatic translation:
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Dear jubuu150,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that the approval of the bank statement is the last step required in the verification process? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
