The player from Germany requested three withdrawals of €500 each but has not received any of the payouts after two weeks. Although the first three requests were made on consecutive days, support continues to provide various excuses for the delays.
QuickWin Casino - Player’s withdrawals are delayed.
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Waiting for Casino Guru to reply
6d 14h 16m 22s
QuickWin Casino
Safety Index:Very highCase summary
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yesterday
Translation
I have requested three payouts (of €500 each).
The first payment was made on March 21st, the second on March 22nd, and the third on March 23rd. So far, nothing has been paid out, and support keeps stalling me with various excuses.
Automatic translation:
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10 hours ago
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10 hours ago
Dear SxmpL,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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9 hours ago
TranslationGood morning,
I have requested payouts several times, which have always been paid out.
My account is fully verified.
The profit was generated with a normal deposit. No bonuses or other promotions were active.
Automatic translation:
