The player from Germany faced ongoing issues with the casino, as every attempt to withdraw winnings was canceled, totaling 30 canceled withdrawals. After using a deposit bonus, he encountered further cancellations of withdrawals. The Complaints Team closed the complaint, stating that since he had played and lost his winnings, they were unable to assist further.
QuickWin Casino - Player's withdrawals are consistently canceled.
Closed
Our verdict
Other
Amount: €300
QuickWin Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
https://quickwin765412.com/
Only problems with the site. Every time you win money and want to withdraw, they cancel the withdrawal. They have already done this 30 times. I played again because of a deposit bonus; I deposit, the bonus is used, and now my withdrawals are being canceled again. 
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1 year ago
Dear vnx88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you tried requesting the withdrawal via an alternative payment method?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 year ago
TranslationYes, they paid me out 2 times out of about 30 payouts
I have used every method, bank transfer etc.. now I'm trying crypto...
what is kyc verification?
my account is not verified.
Several people now have this problem.
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1 year ago
TranslationEven without having used a bonus they don't pay out, the support says that my bank apparently rejects the money every time, which of course doesn't make sense.
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1 year ago
TranslationI have now lost 10,000€ there and they still never want to pay out
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1 year ago
Thank you for your reply, vnx88. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings did you use in the past?
Do you currently have any pending withdrawals?
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1 year ago
TranslationI lost the money and gave up because you can't get your money back
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1 year ago
I am sorry to hear that. Sadly, since you have played/lost your winnings, I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
