The player from Germany had been trying to withdraw funds from Quickwin casino for over three weeks, but his withdrawal requests kept getting canceled by the system. He was not receiving effective support from the casino and sought assistance. The issue was resolved after the player confirmed satisfaction with the outcome through the complaint resolution process. The complaint was marked as resolved by the Complaints Team, who remained available for future assistance if needed.
QuickWin Casino - Player’s withdrawals are being canceled.
Resolved
Our verdict
Case closed
Amount: €500
QuickWin Casino
Safety Index:Very highCase summary
Discussion
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2 days ago
Translation
Hello Casino Guru,
I need your help.
A long time ago, I discovered the Quickwin website through you. After a long break, I'm active there again. However, I'm having a problem with withdrawals; they keep being canceled by the system. I've been trying for over three weeks, and I'm not getting anywhere with the support team; I keep getting the same answer.
I am sending you the necessary evidence as an attachment.
Please help me.
greeting
Automatic translation:
Public
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Have you used the same payment method for deposits and payouts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 days ago
TranslationYes, same payment dates for deposits and withdrawals.
No bonus. And there used to be payouts, but these are no longer visible in the transaction history.
Automatic translation:
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16 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Nedwed,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
