QuickWin Casino - Player’s withdrawal request is delayed.

I first requested a withdrawal from QuickWin Casino on September 1st, 2025 for €250.

The withdrawal was kept "under review" for several days and then was canceled on September 6th due to a "technical error."

On September 6th, 2025, I submitted a new withdrawal request for the same amount. This request has also been repeatedly canceled on September 11th again with the explanation of "technical problems."

On September 11th I submitted a new withdrawal request for the same 250€ and now on September 16th it has been canceled again.

I have contacted customer support many times via live chat and email. They always apologize, tell me that everything looks fine, and ask me to wait. However, my withdrawal requests keep getting canceled, and I have now been waiting since September 1st without receiving my money.

This is not the first time I have successfully withdrawn from QuickWin in the past, but now the casino seems to deliberately delay or block my withdrawals.

I kindly ask for assistance in resolving this matter and ensuring that my rightful withdrawal of €250 is processed without further excuses.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation:

• Could you please specify which payment method you selected for the withdrawal of €250? Is this payment method fully verified in your account?
• Have you used this same payment method for previous withdrawals from this casino?
• Have you tried choosing a different payment method to withdraw your winnings?
• How exactly did the casino explain the technical error with your withdrawal requests, and what solutions or suggestions did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Hallo Veronika,

vielen Dank für Ihre Rückmeldung. Gerne beantworte ich Ihre Fragen:

Ich habe meine Auszahlung von 250 € bereits mit verschiedenen hinterlegten und vollständig verifizierten Zahlungsmethoden beantragt.

Keine dieser Auszahlungen war erfolgreich – jede wurde nach mehreren Tagen vom Casino storniert, mit dem Hinweis auf „technische Probleme".

In der Vergangenheit konnte ich über genau diese Zahlungsmethoden bereits mehrfach problemlos Auszahlungen von QuickWin erhalten.

Der Kundensupport hat mir bisher keine konkrete Lösung oder Erklärung angeboten, sondern sich lediglich mehrfach entschuldigt und mich gebeten, weiterhin zu warten.

Ich warte nun bereits seit dem 01.09.2025 auf meine Auszahlung. Trotz mehrerer Versuche mit verifizierten Zahlungsmethoden wurde jeder Antrag storniert, ohne dass mir eine tragfähige Lösung genannt wurde.

Ich bitte daher um Ihre Unterstützung, damit meine Auszahlung in Höhe von 250 € endlich ohne weitere Verzögerung bearbeitet wird.

Mit freundlichen Grüßen

Please forward me all the communication between you and the casino customer support regarding the problem with your withdrawal requests at veronika.f@casino.guru.

Have you made sure to fulfill all the necessary wagering requirements before requesting a withdrawal from this casino?

Thank you for your patience and cooperation.

Thank you very much, Marysmalls, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Marysmalls,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from QuickWin Casino to join this conversation and assist in addressing the complaint.

Dear QuickWin Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear All,

Kindly note that your withdrawal request has been forwarded to the appropriate department for a speed up, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

QuickWin Casino Team

Dear QuickWin Casino,

Thank you for your response and continued cooperation.

We kindly ask that you inform us once the payment has been successfully processed, so we can update the player accordingly and ensure the matter is resolved in a timely manner.

We appreciate your assistance and look forward to your confirmation.

Meine mittlerweile 5te angeforderte Auszahlung wurde nun heute am 30.09.25 erneut storniert, obwohl das Casino am 26.09 geschrieben hat das sie es nun weiterleiten werden und die Auszahlung erfolgen wird.

Bitte um Rückmeldung

Dear Marysmalls,

We would like to inform you that we are looking into your request.

Upon reviewing your profile, we have observed that all previously requested withdrawals were blocked by your bank. We have noted your new withdrawal request.

We kindly ask that you refrain from canceling this request, as it may require some time to process.

Should this transaction also be voided, we recommend considering a bank transfer as an alternative.

Thank you for your patience and understanding.

Best Regards,

QuickWin Casino Team

Hallo, Quickwin Casino Team,

Also wenn Zahlungen durch meine Bank blockiert oder abgelehnt werden, werde ich darüber von meiner Bank informiert. Dies ist zu keinem Zeitpunkt geschehen.

Außerdem hätte sich der Status meiner angefragten Auszahlung von "wird überprüft" zu "genehmigt" verändert. Auch dies ist bei keiner der bisher 5 angefragten Auszahlung passiert.

Zusätzlich habe ich schon mehrere erfolgreiche Auszahlung über genau diesem Weg und der Bankverbindung getätigt - alle erfolgreich.

Also finde ich die Aussage dass es an meiner Bank liegen würde, sehr kritisch.

Mit freundlichen Grüßen

Keana Frees

Dear QuickWin Casino,

Thank you for your update regarding the player's withdrawal request.

We acknowledge your explanation concerning the previously blocked transactions and appreciate that the new request has been noted. We understand that the processing may take some time and will advise the player not to cancel the current request.

At this stage, we will wait for the outcome of the current transaction. Should the withdrawal be unsuccessful again, we will consider the alternative of a bank transfer, as suggested.

Thank you for your continued cooperation. We look forward to your next update.

Am 04.10.25 wurde meine Auszahlung erneut storniert. Seitdem läuft die Anfrage wieder ohne erkennbaren Fortschritt.

Mittlerweile läuft das ganze schon seit 6!!! Wochen! Dass kann doch wirklich nicht wahr sein. So eine schlechte Erfahrung habe ich noch nie gehabt.

Ich habe mittlerweile alle Möglichkeiten versucht und bin mit meiner Geduld am Ende. Sollte diese Auszahlung erneut storniert werden, werde ich gerichtliche Schritte einleiten!

Dear QuickWin Casino Team,

Could you please clarify what specific information or documentation the player needs to provide in order to successfully withdraw the funds via bank transfer?

I look forward to your response.

Dear Stefan,

The customer has already made a withdrawal via bank transfer, hopefully it would work now.

The withdrawal request has also been forwarded to the relevant department for expedited handling, and it will be processed at the earliest opportunity.

If we require any additional information or documentation, we will reach out to you.

Thank you for your continued patience and understanding.

Kind Regards,

QuickWin Casino

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marysmalls,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan