The player from Germany deposited €80 at QuickWin and received a bonus. After canceling the bonus, her balance mistakenly changed to €0 instead of reflecting the expected €109. Despite contacting support repeatedly, she cannot withdraw the credited bonus instead of her actual balance.
QuickWin Casino - Player's withdrawal is delayed due to balance error.
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QuickWin Casino
Safety Index:Very highCase summary
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1 week ago
Translation
On March 20, 2026, I deposited €80 at QuickWin and received an €80 (100%) bonus. On March 21, 2026, I increased my balance to €199 and wanted to cancel the €80 bonus to see my actual balance of €109 and potentially withdraw the bonus amount. After canceling the €80 bonus, my balance was suddenly €0 – not €109. After contacting live chat, I was mistakenly credited with a €199 bonus. However, I cannot withdraw this bonus. The correct balance should be €109, not the bonus. Since then, I have been constantly trying to contact support, but they keep telling me that it wasn't my actual balance. Logically, the correct balance should be €109, with the €80 bonus canceled and €109 in actual balance. I've attached screenshots.
Automatic translation:
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6 days ago
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6 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please confirm if my understanding is correct that the bonus was already active when you reached winnings of €199?
- Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
