QuickWin Casino - Player's withdrawal is delayed due to a system error.

Good morning. Since January 20, I have been trying to withdraw 1600 euros, with 800 per withdrawal as per the limit. After 3 days required for processing, I receive an email that the withdrawal is completed, but then, 3 days later, the amount I attempted to withdraw gets re-credited back to my account.

I have always used international bank transfer without any issues, but since January 20, they keep saying it's a system error.

Dear Manuel87,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification? Have the payment methods you used in the casino account been successfully verified?

Have you tried choosing a different payment method to process your withdrawal request that has been canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning thanks for your help.

I have been playing with this casino for about a year, I have always made deposits with postepay evolution and always withdrawn with international bank transfer.

Never a problem, I have even withdrawn higher amounts.

The verification never requested.

Thank you

Good morning, I'm waiting to hear from you as they continue to credit my completed withdrawals back to me.

Thank you

• Have you tried selecting a different payment method to process your withdrawal request? Sometimes, issues can arise with specific payment methods, and we want to make sure you're exploring all options available.
• Could you please confirm the types of games you played during your session? Were they primarily slots, live casino games, or did you engage in any sports betting? This will help us understand the context of your gameplay.
• Lastly, did you accumulate your recent winnings with or without an active bonus? Knowing this will help clarify whether any bonus-related terms might be affecting the processing of your withdrawal.

Good morning, I tried to withdraw Mastercard but they still haven't completed the withdrawal so I can't tell you anything now.

The winnings come from slots and absolutely no bonuses.

Please forward me a screenshot of your transaction history showing your most recent withdrawal requests.

Dear Manuel87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.