The player from Germany has been waiting for two weeks to withdraw winnings from Quickwin, but has not received any payment yet. Additionally, he is now required to verify his identity again despite having previously completed the verification process.
QuickWin Casino - Player’s withdrawal is delayed and account verification is requested again.
Opened
Current status
Waiting for player to reply
5d 6h 59m 55s
QuickWin Casino
Safety Index 8.6 HighCase summary
Discussion
Public
Public
4 days ago
Translation
Hello, I won a five-figure sum at Quickwin on July 24th. Since you can only withdraw €500 per day, it takes forever for the money to arrive anyway, but I haven't received any payment for two weeks now, and suddenly I have to verify my identity again even though I already did it successfully.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player account accessible to you? Can you log in?
- Did you achieve your current balance with the help of a bonus?
- Which documents were you asked to provide on both occasions the casino requested KYC?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
