The player from Peru reports a systematic withdrawal block on his account, preventing him from accessing his balance of S/ 9,125.74 due to a 'Withdrawal Limit' error. Despite multiple agents acknowledging the issue and authorizing a 'Manual Administrative Payout', the funds remain untouched, and he demands an immediate transfer.
QuickWin Casino - Player's withdrawal is being blocked.
Opened
Current status
Waiting for Casino Guru to reply
4d 17h 51m 30s
QuickWin Casino
Safety Index:Very highCase summary
Discussion
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that your withdrawal attempt exceeded the monthly withdrawal limit?
- Have you passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
