The player from Peru reports a systematic withdrawal block on his account, preventing him from accessing his balance of S/ 9,125.74 due to a 'Withdrawal Limit' error. Despite multiple agents acknowledging the issue and authorizing a 'Manual Administrative Payout', the funds remain untouched, and he demands an immediate transfer.
QuickWin Casino - Player's withdrawal is being blocked.
Opened
Current status
Waiting for casino to reply
4d 16h 11m 16s
QuickWin Casino
Safety Index:Very highCase summary
Discussion
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that your withdrawal attempt exceeded the monthly withdrawal limit?
- Have you passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
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Hello,
I've attached the withdrawals
No, Attila. That's incorrect. I haven't exceeded the monthly withdrawal limit.
The system displays the message 'Withdrawal limit reached' even when I try to withdraw very small amounts, such as S/ 50 or S/ 500, despite my total balance being S/ 9,125.74. I currently have zero (0) active withdrawal requests, so there is no policy or limit reason for the system to block the transaction.
My account does not require verification
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3 weeks ago
TranslationAttached is today's error message. Below my maximum allowed limit
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2 weeks ago
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila
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2 weeks ago
Dear FedericoROMERO,
It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.
If there are any updates or new details since your last message, please share them with me.
As part of our standard procedure, I’m also inviting a representative from QuickWin Casino to join this conversation. Their input should help us move the case forward more efficiently.
Dear QuickWin Casino,
Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.
Thank you for your cooperation and a timely response.
Best regards,
Samuel
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2 weeks ago
TranslationDear Samuel,
I would like to provide more technical information regarding the response I just received from the casino, as it is extremely serious. The casino is attempting to resolve this dispute by providing false and manipulated evidence.
1. Contradiction between the Explorer (BSCTrace) and my Account: The casino provided me with a BSCTrace link stating that the withdrawal was successful. However, I have attached a screenshot of my account taken today (April 16, 2026 at 1:21 PM). As you can see, my balance is still S/ 9,125.74. It is mathematically impossible for a transaction to be "successful" on the blockchain while the funds remain untouched in my casino account balance. The money never left their platform.
2. Analysis of the provided Hash: The Hash 0x21563be9e259ecaf47e1bf19887430b184ebe1d38d3955e843df6970067b2330 that was sent to me as "proof" is a fallacy.
Upon reviewing the details on the BSC network, it is confirmed that the recipient has no relation to my verified address: 0x17ce1c836d4e371391431fe02961c6fb439a6bf5.
This indicates that the casino is sending random transactions or transactions from other users to try to deceive the mediators of Casino Guru and AskGamblers.
3. Pattern of Obstruction and Bad Faith: In addition to submitting false evidence, the casino has blocked my access to Live Chat. Clearly, they are trying to silence me so I cannot confront their agents with this evidence of their technical negligence.
4. Technical Conclusion: The casino cannot claim a "network error" when the balance hasn't even been debited from my account. This is a deliberate attempt at procedural fraud within this complaint. I formally request that Samuel demand that the QuickWin representative:
Stop providing irrelevant hashes.
Manually debit my account balance.
Execute the actual transaction to my USDT wallet (BEP20) or, failing that, to my BCP account with the Swift and CCI details you already know.
Samuel, I appreciate your intervention to prevent this casino from evading its responsibility by using false information. I await your instructions.
Sincerely, Federico Romero
I've attached your email and my account balance is intact.
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2 weeks ago
TranslationDear Samuel,
I wish to clarify the situation with irrefutable evidence in response to the casino's latest statement. The BSCTrace link they provided as "proof of successful payment" is an attempt to manipulate the case.
The payment does not correspond to the claim: I checked my wallet and, indeed, I received 55.65 USDT. However, as shown in the attached screenshot of my transaction history, that amount corresponds to an older, smaller withdrawal of only S/ 200.00 (ID: 905299901) or possibly 55 USDT.
Main outstanding debt: The withdrawal I have been requesting for days, which is the subject of this complaint, is for S/ 9,125.74. I have attached a second screenshot where it is clearly seen that this balance remains intact in my casino account and has not been debited or processed.
Technical capability confirmation: This small payment of S/ 200 proves that the casino has my correct wallet address and can pay via USDT (BEP20) without any issues. There is no technical reason why they haven't sent the remaining balance of S/ 9,125.74.
Samuel, I've attached both pieces of evidence:
The screenshot of the history shows that the payment sent was only S/ 200.
A screenshot of my current balance showing the S/ 9,125.74 still pending.
My Binance account history with that transaction
The casino is trying to settle the complaint by sending a minimal fraction (less than 3%) of the total money, with the deposit overdue.
I request that they be required to process the full payment immediately.
Sincerely,
Federico Romero
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2 weeks ago
TranslationDear Samuel,
I would like to make a technical clarification regarding the post from 2 hours ago.
The payment corresponds to an older, smaller transaction: The hash provided by the casino (0x21563...) did indeed arrive in my wallet, but it corresponds to a withdrawal of only S/ 200.00 (approx. 55.65 USDT) with ID: 905299901. This withdrawal predates the current block and has nothing to do with the amount I am claiming.
Irrefutable proof of technical capability: This old payment is my best proof that the casino CAN pay for USDT (BEP20) and that they have my correct address.
I request the remaining balance immediately via USDT, as they themselves have demonstrated today that the method works perfectly.
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2 weeks ago
Hello everyone,
thank you, FedericoROMERO, for the detailed information and all the evidence provided.
However, I would like to kindly ask you to send the same documents and screenshots also to my email at samuel.s@casino.guru, as I am currently experiencing some technical difficulties opening certain attachments here, and some of them appear to be in lower quality. This way I can review everything properly and in full detail.
In the meantime, we will wait for the casino’s official response so we can proceed with the case accordingly.
Thank you for your cooperation.
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2 weeks ago
TranslationHello Samuel,
As you requested, I sent you the high-resolution evidence of my case with QuickWin so you can review it in detail.
Additionally
In this screenshot from April 17 (bank 2), it can be seen that when attempting a withdrawal, the system throws the error: 'Withdrawal limit reached' under the Bank Transfer method.
The 'Withdrawal limit reached' error displayed by the system for bank transfers confirms that this method also fails, as the system itself blocks the process. The only real solution is to proceed with a manual payment via USDT (BEP20), a method that has already proven fully functional with my wallet after a prior payment of S/ 200.
I request that you require them to release this administrative hold and use the crypto method, which is the only one that has proven to work for my account. My entire balance as requested (S/ 9,125.74) via USDT (BEP20) to my verified wallet.
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1 week ago
TranslationI received an email from the casino's support team and followed their instructions precisely. However, the "Withdrawal limit reached" error persists on both PC and mobile. This is clearly not a user error or a limit issue, but a specific, manual block on my account.
I wish to put the following points on record for the mediator:
I refuse to return to "Step One": Requesting that I make partial withdrawals under daily limits after weeks of unjustified account blocks is unacceptable. If your system had functioned correctly from day one, the full amount of S/ 9,125.74 would already be in my possession. This delay is entirely the casino's responsibility.
I demand manual payment: Since the platform remains blocked for me despite having followed your instructions, I demand that the finance department process a manual payment for the full amount via USDT (BEP20) to my verified wallet.
Bank transfer not feasible: As shown in the attached evidence, bank transfers have already been rejected. Furthermore, the casino continues to request an IBAN code, which does not exist in Peru, making this method technically impossible.
I've attached screenshots of the support email and the persistent error on both PC and mobile. I will not accept any further delays. I demand the immediate and full release of my funds.
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1 week ago
TranslationDear Samuel,
I wish to send a relevant update regarding my case.
Following the persistent failure of the automated withdrawal tools on my account, live support has formally updated my case under ticket #48438231.
The agent has confirmed that the request has been registered for the finance department to process a manual withdrawal for the full balance (S/ 9,125.74).
My request for a single payment (or in the fewest possible transactions) is based on the following:
System instability:
Given that the platform has experienced repeated failures even with minimal amounts, making multiple separate withdrawals would carry an additional risk of further account blocks. I believe it is reasonable to avoid this scenario due to technical issues beyond my control.
In this context, and considering that the withdrawal has been blocked for weeks despite having provided all the required information, I believe it is necessary for the casino to guarantee a safe and efficient release of funds through a manual process, avoiding the use of the automated system which continues to present errors.
Attached is evidence from the live chat confirming that the request has already been registered internally.
I also request that the payment method be USDT (BEP20), the same one successfully used in previous withdrawals and already verified in my account.
I await confirmation of payment processing.
Sincerely,
Federico Romero
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1 week ago
Hello everyone,
thank you, FedericoROMERO, for the detailed update and all the supporting information provided.
Dear QuickWin Casino,
at this stage there are still several key points that remain unclear and require a direct and specific explanation in order to properly assess the case. The player has provided a detailed timeline and additional technical claims, however we still need your official clarification on the following:
- the exact reason why the withdrawal of S/ 9,125.74 has not been fully processed yet
- why the system repeatedly shows errors such as "withdrawal limit reached" even after the player followed support instructions
- whether there are any active restrictions, manual blocks, or compliance checks applied to the account
- confirmation of the current status of the manual withdrawal request (ticket #48438231)
- expected timeframe for completion of the remaining balance payout
If there are technical logs, internal processing notes, or compliance records related to this case, please provide them as well so we can verify the situation properly.
Dear FedericoROMERO,
thank you for your continued updates and for providing additional context. For now, we will wait for the casino’s clarification on the above points so we can move the case forward.
I will keep monitoring the situation closely.
Thank you both.
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1 week ago
The casino has confirmed through live support that my withdrawal is already being processed and that there are no issues with my wallet or network.
However, they are still unable to provide any timeframe or TXID, and the payment has not been executed yet.
Given that there are no pending requirements from my side, I kindly request immediate processing of the withdrawal before the response deadline.
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1 week ago
Dear all,
Thank you for contacting us.
We kindly inform you that we reviewing your case with the relevant department.
Moreover, we would like to assure you that we will notify you promptly once there is an update.
Kind regards,
QuickWin Team
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1 week ago
TranslationThank you for your response.
However, I would like to emphasize that my withdrawal has already been approved and that my USDC (ERC20) wallet details have been provided correctly for several days.
There are no outstanding requirements on my end, and your support team has confirmed that the withdrawal is already in process. (as attached) 
At this point, I kindly request the execution of the payment or a clear timeframe for the issuance of the transaction (TXID).
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1 week ago
Dear FedericoROMERO,
thank you for the detailed update and for providing further clarification on your communication with the casino.
Dear QuickWin Casino,
thank you for your response. However, at this stage the situation remains unclear from a processing perspective, as the player has confirmed that the withdrawal has already been approved and all wallet details have been provided, while the payment itself has not yet been executed.
In order to move this case forward, we would appreciate if you could clarify:
- whether the withdrawal is currently pending internal execution or still under review,
- what is causing the delay in issuing the TXID despite confirmation that processing has started,
- and whether there are any remaining technical or compliance-related steps before the payout is completed.
Dear FedericoROMERO,
thank you again for your cooperation and for keeping us updated. At this point we will wait for the casino’s clarification so we can better understand the current status of the withdrawal and proceed accordingly.
I will keep monitoring the situation closely.
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1 week ago
TranslationDear Samuel,
Thank you for following up.
I would like to inform you that my USDC (ERC20) wallet details were correctly provided several days ago. However, the payment has not yet been processed and no TXID has been issued.
I've attached a recent screenshot of the live chat, where the casino indicates that the case is "escalated to the highest level in Finance," but without offering concrete details or a timeframe for execution.
I would appreciate it if the casino could clarify specifically:
- The actual status of the withdrawal (execution or review)
- The reason for the delay in issuing the TXID
- An estimated timeframe for completing the payment
I look forward to your support.
Sincerely,
Federico Romero
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6 days ago
TranslationDear All,
I would like to inform you that the casino continues to not process the payment, even though the withdrawal has already been approved and my USDC (ERC20) wallet was correctly provided several days ago.
I've attached two recent screenshots:
1. Conversation with support where they indicate that the case is again under "detailed review", which contradicts previous communications confirming that the withdrawal was already in process.
2. Evidence that my balance (PEN 9,125.74) is still available and usable within the platform, which confirms that there are no restrictions on my account.
To date, no TXID has been issued, no payment has been made, and no concrete explanation has been provided regarding the delay.
I would appreciate it if the casino could clarify the actual status of the withdrawal and proceed with the payment as soon as possible; my balance remains unchanged and is awaiting withdrawal.
Thank you for your support.
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5 days ago
TranslationAt this time my balance remains the same
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4 days ago
TranslationUpdate:
I contacted QuickWin's live support again, and according to their team, my request is completely in order. They confirmed that I haven't provided any missing information and that everything has been correctly submitted.
However, despite this, the withdrawal is still not processed and they continue to indicate that the case is "under review" without giving any concrete deadline.
Furthermore, my full balance (PEN 9,125.74) remains visible and available within the platform, which proves that the funds are not blocked or invalidated.
I've attached new screenshots of the live chat confirming that everything is in order and that there are no pending actions on my end.
I believe that, given that there are no additional requirements or problems identified, there is no justification for further delaying payment.
I would appreciate your support in having the casino process the withdrawal as soon as possible.
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3 days ago
Dear FedericoROMERO,
I hope this message finds you well.
I am writing to sincerely apologize for the delay in processing your withdrawal request. We understand how important timely transactions are, and we regret any inconvenience this may have caused.
Please be assured that we are currently reviewing your case with the relevant department to determine the cause of the delay. Our team is actively working to resolve the matter as quickly as possible.
We will provide you with an update as soon as we have more information. In the meantime, we truly appreciate your patience and understanding.
Kind regards,
Quickwin Casino
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3 days ago
Hello everyone,
thank you, QuickWin Casino, for your response and for the update.
Dear FedericoROMERO,
thank you as well for the detailed updates and for keeping us informed. For now, we will wait for the casino to complete their review and provide a more concrete update regarding the status of your withdrawal. Once we receive clarification, we will be able to determine the next steps.
Thank you both for your cooperation.
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2 days ago
TranslationDear QuickWin,
I am writing to you to follow up on my withdrawal request.
While I have noticed that updates have been posted on the Casino Guru platform, to date I have not received any direct email communication informing me about the current status of my withdrawal or the reasons for the delay.
This lack of direct communication is confusing to me, so I would appreciate it if you could send me a clear and accurate update as soon as possible.
I await your prompt reply.
Sincerely,
Federico Romero
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2 days ago
Dear FedericoROMERO,
Thank you for the patience.
The crypto address provided previously is invalid unfortunately.
Due to our strict, mandatory internal security protocols, we can only process payouts to crypto addresses that can be successfully verified on our system using our dedicated tool (Blockchair).
We cannot approve transfers to any address that fails this specific check.
To receive your manual withdrawal immediately, please send one new, valid, and Blockchair-verifiable address on one of these supported networks:
BTC (Bitcoin Network)
LTC (Litecoin Network)
DOGE (Dogecoin Network)ETH / USDC (ERC-20 Ethereum Network)
We look forward to receiving a compatible address to finalize the transaction.
Kind Regards,
Quickwin Casino
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2 days ago
Hello everyone,
Dear QuickWin Casino,
thank you for your update and for your cooperation.
Dear FedericoROMERO,
please follow the casino’s instructions and provide a valid crypto address as requested so they can proceed with the withdrawal. Once you receive the payment, please let me know so we can confirm everything is completed.
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2 days ago
TranslationThe wallet in blockchair
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2 days ago
Hello everyone,
thank you, FedericoROMERO, for providing the updated wallet details and the supporting screenshot.
Dear QuickWin Casino,
could you please confirm that the newly provided BTC address is valid on your side and let us know when the withdrawal will be processed?
Thank you for your cooperation. I will keep monitoring the case.
