QuickWin Casino - Player’s withdrawal has been delayed.

The casino is still delaying my withdrawals.

Since Friday, multiple withdrawal requests (3 × 800 €) remain pending and have not been processed.

I have contacted support several times, but I only receive generic responses without any concrete information about withdrawal limits or processing times. They keep referring me to their terms and conditions instead of providing clear answers.

I have a balance of approximately 110,000 €, and I am not playing anymore – I only want to withdraw my funds.

I am concerned that the casino is intentionally delaying the process and not acting transparently.

I am attaching new screenshots as evidence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Durdica,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

While my withdrawals are pending, the casino is sending me promotional offers (cashback) encouraging me to continue playing instead of processing my payouts."

I have a lot of evidence that as soon as I won on the slot machine, they took me down from level 5 to level 3. They made two payouts each.

€1500 and then one From €1000 and after that allowed

€800 that has not yet been processed and three payments have been recorded.

Just one more thing, I'm in Switzerland but I can't put the country in Switzerland, is that blocked here?

Thank you for your response.

I understand that withdrawals can take some time, however I would like to clarify that my situation is not standard.

I currently have a balance of approximately 110,000 €, and several withdrawal requests (3 × 800 €) have been pending for multiple days without being processed.

Additionally, the casino has not provided any clear information about my withdrawal limits or a timeline for processing. Their responses are generic and refer only to terms and conditions without specific details.

I have also received promotional offers encouraging me to continue playing, while my withdrawals remain pending, which raises further concerns.

I am not playing anymore and only wish to withdraw my funds.

I will continue to cooperate, but I wanted to highlight these concerns as they indicate a lack of transparency and possible intentional delays.

Thank you for your support.

They won't let me withdraw my winnings; they say I have to play first, then I can withdraw. Is that normal? I haven't played any tournaments. I left my account on April 25th, and I haven't played at all since then. I don't want to play anymore; I just want to withdraw my money.

Just so you know, they processed my first withdrawal this morning after 13 days, and unfortunately I can't withdraw anything after that because they want me to play for a bonus which I didn't accept.

I received this today, the answer to my question about why I can't withdraw my money.

They want me to lose my money. I don't want to play anymore, and I've already written a few emails saying I don't want any more bonuses, not just my money. Unfortunately, I still can't withdraw my money.

Dear Durdica,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla,

Thank you for your message.

Unfortunately, I still cannot make any withdrawals. My account has been restricted multiple times, the chat was temporarily blocked, and I haven't received a reply to my emails for several days.

Additionally, without my consent, I was credited with €1,400 as an alleged tournament/bonus amount, even though I did not participate in any tournament. I was then informed that I had to wager this amount before my withdrawals could continue.

I would like to make it explicitly clear:

I do not wish to receive any further bonuses, promotions, or offers on my account. I simply wish to withdraw my existing real money balance.

Please help me obtain clear written confirmation from the casino:

that my payments will continue,

which payout limits and timelines apply to my VIP level,

and that no further bonuses will be added to my account without my consent.

Thank you for your support.

I received this today, and I've already written a few times that I don't want a bonus. I just want to withdraw my money.

I received that again today; could you please tell me if that's possible? I replied as follows:

Hello Sakis,

Thank you for your reply.

I request a clear written confirmation regarding my current balance of €108,400.00.

Could you please confirm that after the one-time turnover of €1,400, the entire amount of €108,400.00 can be fully withdrawn – without any further bonus conditions, without additional bonuses, without new promotions, without additional deposits from me, and without any other requirements?

I explicitly do not wish to receive any further bonuses, promotions or credits in my account until the complete payout is finished.

Please also confirm in writing:

that no further sales conditions will be added,

that no new bonus funds will be automatically activated,

and that the payout will continue as normal according to my VIP level.

Thank you in advance for your clear written confirmation.

Dear Durdica,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo, (jakub.m@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

I just received this, could you please tell me if it's okay or should I wait for a reply from Mr. Jakob?

Dear Durdica,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from QuickWin Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear QuickWin Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear Kubo,

Thank you for your response and for taking on my case.

I would like to inform you about the latest communication I received yesterday from the VIP Manager of QuickWin Casino, Oliver. His email stated that I can continue with withdrawals after the bonus/tournament winnings of €1,400 have been wagered ("umsetzt"). It also stated that a full withdrawal of the entire amount is currently not possible due to system limits and that there are certain withdrawal restrictions.

However, I am concerned that I have previously received various bonus offers and additional promotions related to my funds on several occasions, which is why I am no longer sure under what conditions I can actually access my money.

Therefore, I currently do not want to play or use that €1,400 until I receive a completely clear and official explanation:

whether regular payouts will be enabled after fulfilling that one wagering request,

Will my balance of approximately €108,400 remain available for payment?

and whether there will be no new bonuses, additional conditions or new restrictions after that that would delay payments again.

I would be very grateful if you could ask the casino for a clear and final confirmation of this information.

Thank you in advance for your help and time invested in my case.

Kind regards,

Durdica

Dear Durdica,

Thank you for reaching out to us.

We are sorry to hear about your frustration.

In order to further investigate your claim we would kindly ask you to provide us with your email address connected to your account, as the email address provided here in the forum doesn't belong to any of the accounts in our casino.

Thank you for your understanding.

Kind regards,

Quickwin Team

"Hello Kubo,

I am still unable to withdraw my balance.

The system still shows that a deposit amount must be wagered before withdrawal, despite previous communication from QuickWin stating that my withdrawals would be possible after the 1x requirement.

I am also still receiving bonus offers even though I clearly requested that no further bonuses should be applied to my account.

I am attaching the latest screenshots showing the current withdrawal restriction and recent communication from Oliver.

Thank you for your assistance."

Hello Kubo,

I would like to provide an important update regarding my case.

The €1400 tournament bonus has now been completely removed from my account, as discussed with QuickWin.

However, despite the removal of the bonus, I am still unable to make withdrawals from my remaining balance of approximately €108,400.

I would therefore kindly ask the casino to clarify:

why the withdrawal function is still unavailable,

when withdrawals will be restored,

and under which exact conditions my remaining balance will be paid out.

As previously stated, I do not wish to continue playing or accept any further bonuses or promotions. I only wish to withdraw my existing balance.

Thank you very much for your assistance.

Dear Casino Guru Team,

I would like to inform you that the €1,400 bonus/tournament winnings have now been removed and shown as completed in my account. My current account balance is €108,400.

However, I have not yet received a clear confirmation or specific information on how and within what timeframe the full amount of my money will be paid out. I am still having difficulties with the payment of the funds.

Please help clarify the situation and get a clear confirmation from QuickWin Casino that all my money will be paid out without additional conditions, bonuses or new requirements.

Thank you in advance for your help and support.

Kind regards,

Durdica

Hello,

the bonus/tournament amount of €1,400 has now been removed from my account and the balance has been restored to €108,400.

However, I am still unable to withdraw my money.

I ask QuickWin to clearly explain the exact reason why the payouts are still blocked, and when I will be able to receive a full payout of my actual balance.

Thank you.

Dear Durdica,

Thank you for your reply.

Please be informed that the issue has been forwarded for further investigation and you will be contacted as soon as possible with additional information.

Thank you for your understanding.

Kind regards,

Quickwin Team

Dear Karla,I am sharing an important email that I sent to the VIP manager Oliver on May 20th, right before the tournament bonus was removed from my account.As you can see from the screenshot, I explicitly stated that I would agree to have the tournament bonus/winnings removed only under the condition that all withdrawal restrictions and further wagering requirements on my remaining balance would be lifted.The casino proceeded to remove the bonus after receiving this email, which means they accepted my terms. However, despite the bonus being removed, absolutely nothing has changed on their end. The system is still blocking my withdrawal of €108,400.00 and forcing me to wager my funds, directly violating our agreement.This proves that the casino is acting in bad faith and intentionally locking my clean balance.Thank you for your continued help,Đurđica

Hello Kubo, Casino Guru and QuickWin Team,

I would like to summarize my situation clearly.

For more than one month I have been trying to withdraw my winnings, but my withdrawals were repeatedly delayed or restricted.

At the same time, a €1,400 bonus was added to my account and on that very same day my VIP status was downgraded from Level 5 to Level 3. After this downgrade, my withdrawal limits were significantly reduced.

The €1,400 bonus has now been removed, and my balance is displayed as real cash ("Echtes Guthaben"). However, my withdrawals are still restricted and I still cannot freely access my funds.

I have now also received information that my current limits are:

€800 per withdrawal transaction

€12,000 per month

I kindly ask the casino to clearly explain:

why my VIP level was reduced,

why my withdrawals were delayed for over a month,

why restrictions are still active even after the bonus removal,

and how the complete payout of my remaining balance will proceed.

I would also like to state very clearly that I do not wish to continue playing in any way. I only want the withdrawal of my legitimate balance.

Thank you for your assistance and clarification."

Hello Kubo and QuickWin Team,

I would like to raise another important concern regarding my case.

When my withdrawal issues started and the €1400 bonus was added, my VIP level was reduced from Level 5 to Level 3.

At the moment, my Level 3 status is already decreasing further due to inactivity. Two weeks ago my progress was around 23%, and now it is only 7%.

The problem is that I am intentionally not playing anymore because I only want to withdraw my legitimate balance and avoid any further complications while my complaint is active.

Therefore, I would like to ask:

what will happen if my VIP level continues to decrease during this withdrawal process,

whether my withdrawal limits will be reduced even further,

and whether I could end up being limited to extremely small monthly withdrawals despite already waiting over a month for payouts.

I believe it would be unfair if my VIP status continues to decrease while my withdrawals remain restricted and delayed.

I kindly ask for a clear written explanation regarding how my remaining balance of €108,400 will be paid out under these circumstances.

Best regards,

Durdica

Hello Kubo,

I would like to provide another important update regarding my case.

Today, Oliver from QuickWin confirmed to me in writing that:

my VIP level depends on account activity,

my VIP level can continue decreasing due to inactivity,

and lower VIP levels directly affect my withdrawal limits.

The problem is that I intentionally stopped playing because I only want to withdraw my legitimate balance and avoid any further complications while my complaint is active.

I believe this situation is unfair because my withdrawal issue has already been ongoing for more than one month, and during this unresolved period my VIP level continues to decrease, which may further reduce my withdrawal limits.

The €1400 bonus has already been removed and my balance is displayed as real cash ("Echtes Guthaben"), however I am still unable to make withdrawals.

I would kindly ask the casino to clarify:

whether my VIP level and withdrawal limits will continue decreasing during this unresolved withdrawal situation,

and how my full remaining balance of approximately €108,400 will be paid out under these conditions.

Thank you very much for your assistance.

Dear Durdica,

Thank you for keeping us updated about your situation.

Unfortunately, there are limited options available regarding your decreasing VIP level. VIP levels and related benefits are managed solely by the casino and are generally provided at the casino’s discretion as a form of goodwill. Therefore, we cannot require the casino to maintain or increase your VIP level, especially as these benefits are typically linked to gameplay activity, which you confirmed is currently absent.

What we can do, however, is ask the casino to process your pending withdrawals as soon as possible, unless there are valid and serious reasons for withholding your balance.

Dear QuickWin Casino,

Could you please clarify the subject of the ongoing investigation and provide an estimated timeframe for its completion, as well as for the processing of the player’s pending withdrawals?

Thank you.

Hello Oliver and Casino Guru Team,

I would like to provide another important update.

The withdrawal function has now been reopened on my account, however I am still unable to successfully make a withdrawal — not even for €800, which is supposedly my current withdrawal limit.

This confirms that the issue is not related to the €1400 tournament bonus anymore, since the bonus has already been removed and my balance is displayed as real cash ("Echtes Guthaben").

At this point, I kindly ask for a clear explanation:

why withdrawals are still failing,

whether there is another restriction or technical issue on my account,

and when I will finally be able to withdraw my funds normally.

I would also like to point out that during this unresolved situation my VIP level continues to decrease due to inactivity, which further reduces my withdrawal limits, even though I intentionally stopped playing in order to protect my balance and resolve this complaint.

Best regards,

Durdica

"Hello Kubo / Casino Guru, Quickwin tim

my withdrawals are blocked again.

First I receive an "unexpected error" message when trying to withdraw €800, and then the system again says that my deposit must be wagered before withdrawal, even though I already received confirmation that the €1,400 bonus and wagering requirement were removed from my account.

This situation is extremely confusing and stressful because every time one issue is supposedly solved, a new restriction appears.

I also want to point out that during this entire period I was unable to withdraw, my VIP level continued to decrease due to inactivity, even though I stopped playing because withdrawals were blocked.

Please clarify immediately:

Why withdrawals are still blocked after bonus removal.

Whether my balance of €108,400 is fully available for withdrawal.

Why my VIP level and withdrawal limits continue decreasing while I wait for access to my funds.

Whether all delayed withdrawals from the previous weeks will be processed correctly.

I do not wish to continue gambling. I only want access to my funds and a stable withdrawal process without further restrictions.

Thank you

Dear Durdica,

Thank you for your patience.

We would kindly ask you to try again requesting a withdrawal as now the issue should have been resolved.

Furthermore, please note the daily withdrawal limits for your account level according to our terms and conditions.

Please inform us directly in case you are still facing issues when placing a withdrawal request.

Thank you for your understanding.

Kind regards,

Quickwin Team

Hello,

I tried to withdraw again exactly as instructed, but the withdrawal is still blocked.

The system still shows the message that my deposit must be wagered before withdrawal, even though I already received confirmation that the €1,400 bonus and wagering requirement were removed from my account.

This means the issue has NOT been resolved.

At the moment I still cannot access my funds despite multiple confirmations from support that the problem was fixed.

Please explain:

Why the system still blocks withdrawals after bonus removal.

Whether there are any additional hidden restrictions on my account.

When I will finally be able to withdraw normally.

I would also like Casino Guru to note that I stopped playing completely and only want access to my balance of €108,400.

Thank you."

Hello Casino Guru,

QuickWin is now asking me to send my full banking details for a "manual withdrawal". Before I provide sensitive personal information, I would like to ask if this is a normal and safe procedure in cases like this.

My withdrawals have been blocked for weeks, my VIP level was reduced, and I still cannot withdraw normally despite the bonus already being removed.

Could you please advise me before I send my bank information?

Thank you.

I would like to ask QuickWin Casino publicly for clarification regarding my case.

At the moment I won approximately €110,000, I was VIP Level 5. Shortly after the win, my VIP level was reduced to Level 3. I believe it would only be fair to restore my original VIP status because the issue with withdrawals and bonuses was not caused by me.

QuickWin already admitted that the €1,400 tournament bonus caused the withdrawal restriction and the bonus has now been removed/cancelled. I never intentionally accepted conditions that would block access to my winnings.

For weeks I was unable to withdraw any funds because of a technical/bonus-related issue on the casino’s side. I therefore ask the casino to compensate the delayed withdrawals and explain why I had no access to my winnings during that period.

I also request a public confirmation that my VIP level will not continue decreasing while I am waiting for my withdrawals. I have stopped playing completely because I do not want to risk my winnings, and I should not be punished for this situation.

Finally, I explicitly request that QuickWin permanently stops sending me any bonus offers, promotional emails, or VIP bonus invitations. I no longer want to receive any type of bonus offer in the future.

At this point, I only want a fair and transparent withdrawal process for my legitimate winnings.

Thank you.

Hello Casino Guru,

I would like to express my concern that there has still been no visible update regarding the recent communication between myself and QuickWin, even though several important developments already happened in the meantime.

QuickWin admitted that the €1,400 bonus issue existed and removed the bonus. They also confirmed that my VIP level affects withdrawal limits and that my level continues decreasing while I am not playing.

Despite this, my withdrawals are still unstable and I still do not have normal access to my balance of approximately €108,400.

I have also already provided my banking details for a proposed manual withdrawal, however there is still no clear confirmation regarding when or how my funds will actually be paid.

At this point, I kindly ask Casino Guru to actively review the newest information and clarify whether this situation is being handled appropriately.

Thank you very much.

Hello Casino Guru Team,

I would like to provide additional evidence regarding my VIP level and withdrawal situation with QuickWin.

On 22 April 2026, while I was still actively playing, I received an email from QuickWin VIP Manager Victor confirming that my account had withdrawal limits of 1,500 CHF per day and 20,000 CHF per month. This clearly shows that at that time I was on VIP Level 5.

I also received my first withdrawal of 1,500 shortly after that confirmation. After this, I continued playing and increased my balance significantly, eventually reaching around 110,000€. Only after my winnings became very large did QuickWin suddenly reduce my VIP level from Level 5 to Level 3.

This downgrade happened despite the fact that I was still actively playing at the time and had generated substantial activity on the account. I have screenshots and documentation showing the dates, balances, withdrawal limits, and communication with their VIP managers.

In addition:

QuickWin already admitted that the 1,400€ tournament bonus issue was their internal mistake and removed the bonus completely.

Despite this, my withdrawals continued to be blocked for weeks.

I still cannot access my funds normally, even though the bonus was removed.

My VIP level continues to decrease because I refuse to continue gambling while my winnings are locked.

QuickWin also confirmed that lower VIP levels mean lower withdrawal limits, which effectively pressures me to continue playing in order to maintain access to my own money.

I believe this is extremely unfair and manipulative toward a winning player.

Therefore, I kindly ask Casino Guru to review:

Why my VIP level was reduced immediately after my large winnings.

Why my withdrawals remained blocked even after the bonus issue was removed.

Why my withdrawal limits are being reduced while I am unable and unwilling to continue gambling.

Whether it is fair for the casino to financially pressure players into continued activity in order to access their own balance.

I would appreciate if this evidence and timeline could be publicly added to my complaint.

Thank you very much for your help and support.

Dear Durdica,

Thank you for your reply.

We would kindly ask you to check your emails where we asked for your details in order to place a manual withdrawal for your account.

Please note that the amount of withdrawal needs to be in compliance to our terms and conditions and your account level.

Regarding your account level, please note that this cannot be influenced manually but is calculated automatically.

The level is based on the activity on the account and cannot be changed.

We hope this helps to clarify the case.

Kind regards,

Quickwin Team

Dear Casino Guru,

I would like to point out that QuickWin keeps repeating the same requests and delaying the resolution of my withdrawal issue.

I have already provided my bank details multiple times to different members of the VIP/support team, including for the so-called "manual withdrawal". Despite this, no payment has been processed.

At the same time, they reduced my VIP level after my winnings, changed withdrawal limits, blocked withdrawals multiple times, and continue asking for the same information again and again without providing a real solution or a clear payment timeline.

I currently have €108,400 in my account and still cannot freely access my funds.

I kindly ask Casino Guru to review this behavior carefully, as this situation is causing significant stress and appears to be an intentional delay tactic rather than a genuine technical issue.

I would also appreciate if QuickWin could finally provide:

a clear confirmation of when withdrawals will start,

the exact withdrawal limits applicable to my account,

confirmation that my VIP level will not continue decreasing during this unresolved situation,

and confirmation that my winnings will be fully paid.

Thank you.

would also like to point out that QuickWin has repeatedly asked me for the same banking information, despite the fact that I already submitted all requested details. Unfortunately, there is still no confirmed payout date or clear resolution regarding my withdrawal.

At this stage, I kindly ask Casino Guru to help ensure transparent communication and a definitive resolution.

Dear Casino Guru,

I would also like clarification regarding QuickWin’s license and regulatory information.

I cannot clearly find under which authority or jurisdiction QuickWin currently operates, and considering the ongoing withdrawal problems and constantly changing explanations from the casino, I believe this information is extremely important.

Since my withdrawal issue has still not been resolved, despite multiple promises, manual withdrawal requests, changing withdrawal limits, and technical errors, I would kindly ask Casino Guru to verify:

under which license QuickWin operates,

which authority supervises them,

and where a player can officially escalate the complaint if the case remains unresolved.

At this point I no longer feel safe or protected as a player, especially because my VIP level was reduced immediately after my winnings, my withdrawal limits changed, and my withdrawals continue to be delayed.

Thank you.

Hello Durdica,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

Thank you for the update.

I will wait for Kubo's return and further response.

However, I would like to note that I have already provided all requested documents and bank details to QuickWin. I also continue to experience withdrawal restrictions despite previous assurances that the issue would be resolved.

I kindly ask that all communication between Casino Guru and QuickWin regarding my case be documented in the complaint thread.

Kind regards,

Durdica

I would like QuickWin to clarify two important points:

First, I was on VIP Level 5 when my balance reached over €110,000. I was actively playing at that time and my account was not inactive. Shortly after I started requesting withdrawals, my VIP level was reduced to Level 3.

I therefore request a clear explanation of:

the exact date when my VIP level was reduced,

the reason for this reduction,

the criteria used for this decision,

and why this change occurred immediately after I started withdrawing my winnings.

Second, due to the withdrawal issues and delays that have continued for more than six weeks, I would like QuickWin to explain how these delays affected the payout of my winnings.

Had my withdrawals been processed normally and had my VIP status remained unchanged, a significantly larger amount could already have been paid out by now.

I am therefore requesting a clear written explanation regarding both the VIP level reduction and the prolonged withdrawal delays.

Best regards

Durdica

"The casino itself has now confirmed that my account has been fully activated and that the checks are complete. Nevertheless, my main question regarding the reduction of my VIP level from 5 to 3 and the six-week withdrawal delay remains unanswered. Instead of an explanation, I was once again presented with an offer that requires further play, even though I have repeatedly stated that I do not wish to participate in any further games or bonus promotions."

Dear Casino Guru,

I would like to provide additional evidence regarding my VIP level and withdrawal limits.

On 22 April 2026, I received a written email from QuickWin VIP Manager Victor confirming that my withdrawal limits were CHF 1,500 per day and CHF 20,000 per month.

These limits correspond to VIP Level 5 according to QuickWin's published VIP structure.

I have documented evidence showing the following sequence:

22 April 2026: withdrawal limit CHF 1,500 per day

23 April 2026: withdrawal limit CHF 1,000 per day

24 April 2026: withdrawal limit CHF 800 per day

This indicates a reduction from VIP Level 5 to Level 4 and then to Level 3 within approximately 48 hours.

I also have evidence that I was still actively playing during this period. My last recorded spin was made on 25 April 2026 at 17:10:07.

Therefore, I do not understand how my account could have been considered inactive or how my VIP level could have dropped so dramatically in such a short period of time.

QuickWin later explained that VIP levels are calculated automatically based on player activity during the previous 90 days and can change depending on deposits, withdrawals, bonuses and activity.

For this reason, I respectfully request a detailed explanation from QuickWin regarding:

The exact calculation that resulted in my reduction from VIP Level 5 to VIP Level 3.

The exact date and reason for each VIP level change.

Whether the reduction of my VIP level affected my withdrawal limits and the amount that could have been paid out during the following weeks.

Why this reduction occurred immediately after I started withdrawing my winnings, despite still actively playing until 25 April 2026.

In addition, I would appreciate clarification regarding the withdrawal delays that lasted for more than six weeks, during which I was unable to withdraw my funds normally.

Thank you for your assistance

I have now discovered that my account has been reduced even further to VIP Level 1. I would like QuickWin to confirm whether my VIP level can continue to decrease while my withdrawals are still being processed and while I am intentionally not gambling. If so, please explain how this is fair when I have repeatedly stated that I do not wish to continue playing and only want to withdraw my existing balance.

Dear Casino Guru Team,

I would like to provide additional evidence regarding my complaint against QuickWin.

I have now attached screenshots proving several important facts:

On 22 April 2026, QuickWin VIP Manager Victor informed me in writing that my withdrawal limits were €1,500 per day and €20,000 per month, which corresponds to VIP Level 5.

I continued playing actively after my tournament win. I have evidence showing that my last spin was made on 25 April 2026 at 17:10:07. Therefore, the casino's explanation that my VIP level dropped because of inactivity is not consistent with the facts.

Within only a few days, my withdrawal limits were reduced:

22 April 2026: €1,500 per day

23 April 2026: €1,000 per day

24 April 2026: €800 per day

The casino later informed me that I had been downgraded to VIP Level 3. I have now also attached evidence showing that my account was subsequently reduced to VIP Level 1.

QuickWin repeatedly stated that all verification and security reviews were completed and that my account was fully approved. Oliver, the VIP Manager, explicitly wrote that my account was fully released and that future withdrawals would be prioritised.

Despite these assurances, withdrawal delays continue. At the moment I have three pending withdrawals (€800 + €800 + €500 = €2,100) which are still waiting to be processed.

QuickWin also confirmed in writing that I will not be downgraded below VIP Level 1. However, they have never explained how a player can be downgraded from VIP Level 5 to VIP Level 3 and then to VIP Level 1 within such a short period, despite active gameplay and despite the delays being caused by their own review process.

Therefore, I respectfully ask Casino Guru to obtain a clear written statement from QuickWin regarding the following:

Can QuickWin provide a detailed explanation of each VIP level downgrade and the exact calculations used?

Why was my VIP status reduced while my withdrawals were delayed for weeks?

Can QuickWin provide written confirmation that future withdrawals will be processed without additional delays?

Can QuickWin confirm the expected processing time for all future withdrawal requests?

Can QuickWin explain why their VIP Manager repeatedly assured me that withdrawals would be prioritised, while delays continue?

I appreciate your assistance and thank you for reviewing the additional evidence.

Kind regards,

Durdica

Dear Durdica,

Thank you for your continued engagement in the complaint thread. However, I would kindly ask you to refrain from repeatedly posting the same information, as we already understand the issue at hand.

Regarding the decrease in your VIP level, I have already explained our position. As previously mentioned, VIP levels are tied to gameplay activity, and since you are currently not playing, a decrease in your VIP level is to be expected. Nevertheless, I am sure the casino will be willing to provide a more detailed explanation.

Thank you for your understanding.

Dear QuickWin Casino,

Could you please explain the sudden decrease in the player’s VIP level?

Additionally, please confirm that, going forward, the player’s withdrawals will be processed normally, without further delays, while respecting the applicable monthly withdrawal limits.

Finally, could you please provide a list of the player’s withdrawals, both processed and pending, since the beginning of April? Please send it to my email address: jakub.m@casino.guru.

Thank you for your cooperation.

Dear All,

Thank you for your reply.

After reviewing the claim we can confirm that the last 3 withdrawal requests were paid on time.

Furthermore, the new requests are still in the given timeframe of 3 working days.

Additionally, please be informed, as already stated, that the account level cannot be manually changed and is calculated automatically based on the activity on the account.

Therefore, we cannot change the level.

If the player wishes to continue playing the VIP level will also be increasing again.

We hope this helps to clarify the case.

Kind regards,

Quickwin Team

Dear Casino Guru Team,

Thank you for your response.

However, I still have not received clear answers to the main issues in my case.

You stated that my last three withdrawal requests were processed within the required timeframe. Unfortunately, this does not reflect my actual experience. One of my withdrawal requests was submitted on Wednesday and was not processed until yesterday. In addition, VIP Manager Oliver informed me in writing that my withdrawals would be handled with the highest priority, yet further delays still occurred.

I would also like to point out that I have still not received any answer regarding the six-week period during which my withdrawals were delayed due to additional reviews and checks. During those six weeks I was unable to withdraw my funds under normal circumstances, despite the fact that the funds belonged to me and all required verification procedures have now been completed.

Therefore, I kindly ask the casino to provide clear written answers to the following questions:

How exactly will my future withdrawals be processed from now on?

Can the casino provide written confirmation that future withdrawals will not be subject to further unnecessary delays?

Since all reviews and verification procedures have been completed, is there any reason why future withdrawals should not be processed within the standard timeframe?

How does the casino intend to address the six-week period during which I was unable to access my funds because of delays that were not caused by me?

What is the exact withdrawal plan for the remaining balance on my account?

I would also like to clarify that I no longer wish to continue playing. My only intention is to withdraw the remaining funds from my account. After everything that has happened, I feel that I have been treated unfairly and disadvantaged in several ways, and I am therefore requesting concrete written answers rather than general explanations regarding VIP levels and account activity.

Thank you for your assistance, and I look forward to receiving a clear response from the casino.

Kind regards,

Durdica

Dear Casino Guru Team, QuickWin Management, VIP Team and Support,

I am writing once again because this situation has now gone far beyond a simple withdrawal complaint.

For more than six weeks I have been experiencing continuous delays, contradictory information, uncertainty and repeated promises regarding my withdrawals. During this period I have spent an enormous amount of time contacting support, the VIP team and Casino Guru in an effort to receive clear answers and fair treatment.

What I find particularly disturbing is that while I am still waiting for my funds and while unresolved issues remain regarding my withdrawals and the losses caused by the six-week reduction of my VIP level, I continue to receive promotional offers encouraging me to gamble further.

I want to state this clearly and unequivocally:

I do not wish to continue playing.

I am not interested in bonuses, promotions, cashback offers, VIP campaigns or any other incentives designed to encourage further gambling activity.

At this point these repeated offers are causing me significant emotional distress. Instead of helping resolve the outstanding issues, they create additional pressure and frustration.

I therefore respectfully request, on my own behalf and also on behalf of my psychiatrist and legal representative, that all gambling-related promotional communications to me cease immediately.

I am currently undergoing medical treatment and these constant invitations to continue gambling are having a negative impact on my health and recovery process.

What I need from QuickWin is not another promotion.

What I need is:

• A clear explanation why withdrawals continue to be delayed despite previous assurances from Oliver that they would be processed with priority.

• A written explanation regarding the six-week period during which I was disadvantaged by the reduction of my VIP level.

• Clarification regarding how future withdrawals will be processed, considering that I no longer intend to gamble and only wish to withdraw my remaining balance.

• A realistic and reliable timetable for all future payments.

• Written confirmation that my future withdrawals will be processed without unnecessary delays.

In addition, I respectfully request that QuickWin provide me with the complete licensing and regulatory details under which the casino currently operates, including:

• The name of the licensed operator.

• The licence number.

• The name of the regulatory authority responsible for supervising the licence.

• The official contact details for submitting a player complaint directly to the regulator.

According to publicly available information, QuickWin appears to operate under a Curaçao licence issued to Rabidi N.V. under licence number 8048/JAZ. I would appreciate written confirmation of the exact licensing status and the competent authority responsible for handling player disputes.

I have acted patiently and cooperatively throughout this process. However, after more than six weeks of difficulties, I feel that my concerns have not been treated with the seriousness they deserve.

After everything that has happened, I feel exhausted, frustrated and psychologically affected by the ongoing uncertainty surrounding my funds. What I am asking for is simple: timely payments, transparency, and respect as a customer.

I therefore ask for a clear written response addressing all of the points above and for the immediate cessation of all promotional gambling offers.

I sincerely hope that the remaining issues can finally be resolved professionally, transparently and without further delays.

Kind regards,

Durdica

Dear QuickWin Casino,

I would kindly like to request a complete list of all withdrawals made by the player since 1 April 2026, including submitted, processed, and pending withdrawals.

Please include the date of submission and, where applicable, the date of completion for each withdrawal.

Please send the requested information to my email address: jakub.m@casino.guru.

Thank you for your cooperation.

Dear Durdica,

Thank you for your reply.

We are sorry to hear about your situation.

Please be informed that all marketing communications have been stopped.

Furthermore, we kindly inform you that 7 withdrawal requests have not been delayed and new withdrawal requests have been always placed on time.

Additionally, please be informed that the high amount of withdrawal requests and decreasing activity on the account is automatically effecting the VIP level, which is why your level decreased. This cannot be influenced manually and is set in our terms and conditions.

We kindly want to draw your attention to our terms and conditions point 6.11 where you can find the limitations of withdrawals per day/ month.

Dear Kubo,

We would kindly ask you to check your emails where we provided you with the transaction list of the account from the 01.04.26.

Thank you for your cooperation.

Kind regards,

Quickwin Team

Dear QuickWin Team and Casino Guru,

Thank you for your response.

However, I am increasingly concerned that the facts do not match the explanations I am receiving.

According to your own statements, withdrawal requests are normally processed within three business days, excluding weekends and public holidays. Your terms also state that withdrawals are processed within three business days after submission and/or after the previous withdrawal has been paid.

I would therefore like clarification regarding the following:

A withdrawal request submitted on 15.06. has still not been processed as of 18.06.

At the same time, a withdrawal submitted on 09.06. was only processed on 13.06.

Even if weekends are excluded, a withdrawal submitted on 09.06. and processed on 13.06. was not processed on the third day, but on the fourth day.

Furthermore, over the past six weeks I have repeatedly experienced delays while being told that withdrawals are processed on time. These statements do not appear to correspond with the actual dates visible in my account history.

I would also like to remind you that my account has been fully verified for a long time. All requested documents have already been provided, and six weeks have passed during which various checks and reviews have supposedly been carried out. Therefore, it is difficult to understand what additional verification could still justify ongoing delays.

I am still waiting for clear answers to the following questions:

How are withdrawal processing times calculated in practice?

Why was the withdrawal from 09.06. only processed on 13.06. if the stated processing period is three business days?

Why has the withdrawal submitted on 15.06. still not been processed by 18.06.?

How can players realistically reach the monthly withdrawal limits if every withdrawal requires several business days and only three pending withdrawals are allowed at a time?

What solution do you propose regarding the six-week period during which I suffered financial disadvantage following the reduction of my VIP level?

Please provide the casino licence number, the licensing authority, and the official complaint escalation procedure.

I respectfully request direct answers to these questions rather than general statements regarding withdrawal policies.

Kind regards,

Durdica

Dear QuickWin Casino,

You continue to state that all of my withdrawal requests have been processed within the stated timeframes and that there have been been no delays.

However, as of today, 19 June 2026, I currently have three pending withdrawal requests, and the oldest one was submitted on 15 June 2026 and has still not been processed.

Because only three withdrawal requests can remain pending at the same time, I am unable to submit any additional withdrawal requests while these remain unprocessed.

Could you please explain how this situation can be considered "on time" processing?

Furthermore, every day that my withdrawals remain pending effectively reduces the amount that can realistically be withdrawn within the monthly withdrawal limits, because the available withdrawal slots remain blocked.

I therefore ask the casino to provide a clear answer to the following question:

How is a player expected to reach the stated monthly withdrawal limits if withdrawal requests remain pending for extended periods and all available withdrawal slots are occupied?

The dates shown in my account history do not appear to support the statement that there have been no delays. Therefore, I would appreciate a direct answer based on the actual processing dates rather than a general statement that all withdrawals were handled within the required timeframe.

Thank you.

Kind regards,

Durdica

Dear QuickWin Team,

I request an explanation regarding my current situation, as your statements about timely payments do not correspond to the actual processes on my account.

Today is June 23, 2026.

The withdrawal requests dated June 15, 2026, June 16, 2026, and June 17, 2026, were not processed until June 22, 2026. According to your own policy, withdrawals are processed within three business days. However, these requests were processed significantly later.

Currently, since June 22, 2026, I have another withdrawal request for €500 with the status "In Process". At the same time, my account displays the message "Withdrawal limit reached", so I cannot create any further withdrawal requests, even though there is already a substantial account balance.

Therefore, I request a concrete answer to the following questions:

How can you claim there are no delays in payments when the applications from June 15th, 16th and 17th were only processed on June 22nd?

Why am I currently unable to create any further payment requests, even though there is only one pending request for €500 from June 22, 2026?

What withdrawal limit is currently preventing further withdrawals from my account?

How can a monthly payout according to your limits be practically achieved if payout requests take several working days to process and at the same time the number of open requests is limited?

I request a specific and comprehensible answer, not a general standard message.

Thank you.

"The casino continues to claim that there are no payment delays. However, the actual processing data for my withdrawals shows otherwise. I ask Casino Guru to investigate these discrepancies and demand a clear explanation from the casino."

Best regards

Durdica

Dear Casino Guru Team,

I would like to provide another important update regarding my complaint against QuickWin.

QuickWin has repeatedly claimed that my VIP level cannot be manually changed and that it cannot be lowered any further. I was specifically informed by VIP manager Oliver that my level had already reached its lowest point and that no further reduction was possible.

However, today I received clear evidence that this statement was not correct.

Yesterday, my withdrawal requests from 15.06, 16.06 and 17.06 were finally processed. After that, I was able to submit only one new withdrawal request of €500 on 22.06.2026, which is currently still pending.

Today, when I attempted to submit another withdrawal request, the system initially blocked me with the message "Withdrawal limit reached". Later, I was only able to submit a withdrawal request of €100.

This strongly indicates that my withdrawal limits have been reduced again, which means my VIP level has been lowered further despite QuickWin's previous statements that this was no longer possible.

I therefore kindly ask QuickWin to explain:

Why was I told that my VIP level could not be reduced further if my current withdrawal limits clearly indicate another downgrade?

What is my current VIP level?

What were my VIP levels during the last six weeks?

On which dates were the VIP level changes made?

How can my VIP level continue to decrease when the reason for reduced activity is the delayed withdrawal process itself?

I would also like to point out that these continuing reductions make it increasingly difficult for me to access my own funds and significantly prolong the overall payout process.

Thank you for your assistance and for requesting a clear explanation from QuickWin.

Kind regards,

Durdica

Dear QuickWin Team,

I would like to draw attention to an important fact that should be taken into account when calculating my payouts.

The payments completed on June 1, 2026, June 3, 2026 and June 4, 2026 do not originate from the month of June, but from payments already requested in May.

These payouts were only completed in June due to the delayed processing by QuickWin.

From my point of view, these amounts cannot therefore be considered regular June payments, as the applications were already submitted in May and the delay is solely due to the processing delay.

Otherwise, I would be penalized for delays that were not caused by me.

Therefore, I request a written statement on the following questions:

Will the amounts paid out on June 1st, 3rd and 4th, 2026 be considered May or June payments?

How does QuickWin take into account the fact that these payouts were already requested in May?

How can processing delays be prevented from negatively impacting my monthly payout options?

Why should I bear the consequences of delays that originated solely on the casino's side?

I request a clear and comprehensible written response.

Best regards

Durdica Sestak

Dear Durdica,

I apologize for the delay in my response.

I have reviewed the full list of your withdrawal requests. Since April 1, 2026, you submitted 43 withdrawal requests in the total amount of €38,350. Out of these, 24 were cancelled by you, usually only a few minutes after submission.

The completed withdrawals were processed within a timeframe ranging from 1 to 12 days. The most significant delays concerned the withdrawals requested on April 24, April 25, and April 26, which took 12, 11, and 9 days respectively to be completed on the casino’s side.

Monthly overview:

• In April, you received €7,400 across 7 completed withdrawals.
• In May, one manual withdrawal of €1,400 was processed immediately, without any delay.
• In June, 8 withdrawals had been processed by June 18. In addition, you later confirmed receiving 3 further payments, making a total of €6,400 received so far in June.

Based on the available data as of June 18, 2026, the average processing time for completed withdrawals submitted since April 1 is approximately 4.2 days.

I understand your position. However, taking into account the overall processing times and the specific withdrawal conditions, namely (if I understand that correctly) that only one active withdrawal request of €500 can be submitted per day and no more than three withdrawal requests can be active at the same time, it appears that the casino’s stated monthly withdrawal limit of €7,000 for Level 1 players is realistically achievable.

I also understand your argument that you previously held a higher VIP level and therefore had access to higher withdrawal limits. However, as mentioned earlier, VIP levels and related benefits are managed solely by the casino and are generally provided at the casino’s discretion as a form of goodwill. For this reason, we cannot require the casino to maintain or increase your VIP level, especially as such benefits are usually connected to gameplay activity, which you have confirmed is currently absent.

In our casino reviews, we take into account the lowest withdrawal limit stated by the casino. Therefore, we can only pursue and penalize the casino for failing to comply with this stated basic limit, not with higher limits connected to VIP status or other discretionary benefits.

Nevertheless, I would certainly like to address your latest concern regarding your inability to submit further withdrawal requests on June 22 and June 23.

Thank you for your understanding.

Dear QuickWin Casino,

Could you please explain the current situation and clarify why the cashier initially prevented the player from submitting additional withdrawal requests after a single request on June 22, and why only one withdrawal of €100 was allowed on June 23?

Thank you for your cooperation.

Dear Cubo,

Thank you for taking the time to review my withdrawal history.

However, I believe there are several important facts that should be considered when evaluating the withdrawal statistics.

First, the €1,400 transaction recorded in May should not be considered a normal withdrawal. This amount was returned to me by the casino after a dispute regarding a bonus that had been added to my account. I was informed that further withdrawals would require additional wagering, which I did not wish to do. The €1,400 was therefore not a regular withdrawal resulting from the normal withdrawal process, but rather a correction made by the casino.

Second, during April I held VIP Level 5. According to the information provided by QuickWin, VIP Level 5 allowed withdrawals of up to €20,000 per month.

Furthermore, the withdrawals completed on 01.06.2026, 03.06.2026 and 04.06.2026 originated from requests submitted while I was still under a higher VIP level, where the monthly withdrawal limit was significantly higher (Level 4: €15,000 per month and Level 5: €20,000 per month).

Because the casino did not process these withdrawals in a timely manner, they were moved into June statistics. As a result, it now appears as if these payments were ordinary June withdrawals under my current lower VIP level, even though the requests originated earlier and under different withdrawal conditions.

This is the core of my concern.

If withdrawals requested under a higher VIP level are delayed and processed in a later month after the player's level has been reduced, the statistics no longer accurately reflect the withdrawal conditions that applied when the requests were originally made.

I would therefore appreciate clarification regarding the following:

How much was actually paid to me during May, excluding the €1,400 correction related to the bonus issue?

Why are withdrawals requested under higher VIP levels being counted as withdrawals under a later and lower VIP level due solely to processing delays?

If the casino considers itself fully compliant with its rules, why has no solution been offered regarding the backlog created by these delays?

How does the casino justify the financial disadvantage caused by delays that resulted in withdrawals being processed under less favourable conditions than those that existed when the requests were originally submitted?

I believe these points are highly relevant when assessing whether the withdrawal process has been fair and whether the published withdrawal limits have genuinely been available to me in practice.

Thank you again for your assistance.

Kind regards,

Durdica

Dear Cubo,

Thank you for your detailed review.

However, I believe there is still an important issue that has not been addressed.

Based on the information provided by QuickWin, my withdrawal limits were:

April 2026 (VIP Level 5): €20,000 per month

May 2026 (VIP Level 4): €15,000 per month

June 2026 (VIP Level 1): €7,000 per month

At the same time, the actual amounts I received were:

April: €5,000

May: €2,400

June: €6,400

Total received: €13,800.

I would also like to point out that the €1,400 transaction in May was not a normal withdrawal but a correction/refund related to a disputed bonus situation.

In addition, the withdrawals completed on 01.06, 03.06 and 04.06 originated from requests submitted while I still had a higher VIP status and higher withdrawal limits. They were only counted in June because the casino processed them late.

My question is therefore not whether the casino followed the current Level 1 limits.

My question is:

How does the casino intend to address the backlog that accumulated while I was on higher VIP levels and while withdrawals were delayed for up to 9–12 days?

If the casino believes that all rules were followed, could it please explain why the financial consequences of those delays should be borne entirely by the player?

Furthermore, how much was actually paid to me during May, excluding the €1,400 correction transaction?

I would appreciate a clear answer from the casino regarding whether any consideration will be given to the backlog created during the period when my account was still on higher VIP levels.

Kind regards,

Durdica

Dear All,

Thank you for your reply.

Please be informed that currently there are 2 pending withdrawal requests of the 22.06. and 23.06.

We already submitted the requests as priority and expect the finalization in the nearest time.

Regarding the limit of 100 EUR per request, we kindly inform you that we are looking into that and will provide your further information as soon as possible.

In the meantime, we would recommend the costumer to place new withdrawal requests in order to secure a fast payment of the funds.

Thank you for your understanding.

Kind regards,

Quickwin Team

Dear Kubo and QuickWin Team,

Thank you for your response.

However, I would like to point out a contradiction that I cannot understand.

In your latest message, QuickWin recommends that I continue submitting new withdrawal requests in order to ensure faster payouts.

Unfortunately, I am unable to do that.

As shown in my screenshots, the cashier displays the message "Withdrawal limit reached" and prevents me from submitting additional withdrawal requests.

At the same time, I would like to remind everyone that on 23.06.2026 I was only allowed to submit a withdrawal request of €100, despite several QuickWin representatives repeatedly confirming that my current Level 1 status allows withdrawals of up to €500 every 24 hours. According to the withdrawal limits published for Level 1, the daily limit should be €500 and the monthly limit €7,000. A maximum of three withdrawals may remain pending at any one time.

I currently have:

a withdrawal request of €500 submitted on 22.06.2026,

a withdrawal request of €100 submitted on 23.06.2026,

and both requests are still pending.

Therefore, I do not understand how QuickWin can advise me to submit further withdrawal requests when the system itself prevents me from doing so.

I would appreciate clear answers to the following questions:

Why was I only allowed to submit a withdrawal request of €100 on 23.06.2026 if my stated daily limit is €500?

Why am I being advised to submit further withdrawal requests when the cashier blocks me from doing so?

Why are the withdrawal requests from 22.06.2026 and 23.06.2026 still pending?

What exact withdrawal limit or restriction is currently preventing me from submitting additional requests?

What is my current VIP level and what are my exact daily and monthly withdrawal limits?

At this point, the information provided by support and the actual behaviour of the system do not match, which is why I am asking for a clear explanation.

Kind regards,

Durdica

Dear Kubo and QuickWin Team,

I would like to provide another update regarding my situation.

Today is 29.06.2026, and I am still unable to submit a new withdrawal request.

I currently have two withdrawal requests that remain pending:

€500 submitted on 22.06.2026

€100 submitted on 23.06.2026

Despite the fact that only these two withdrawal requests are pending, the cashier continues to prevent me from submitting any new withdrawal request.

This is particularly confusing because QuickWin previously stated that Level 1 players may have up to three active withdrawal requests at the same time and that the daily withdrawal limit is €500.

Therefore, I would appreciate a clear explanation from QuickWin:

Why are the withdrawal requests from 22.06.2026 and 23.06.2026 still pending?

Why am I still unable to submit a new withdrawal request on 29.06.2026?

What specific restriction is currently preventing me from making another withdrawal request?

If Level 1 allows up to three active withdrawal requests, why am I unable to submit a third request?

I would appreciate a clear and specific answer, as the current situation does not appear to match the information that has been provided to me by QuickWin support.

Kind regards,

Durdica

Dear All,

Thank you for your patience and reply.

Please be informed that the monthly withdrawal limit has been reached which is why no further withdrawal requests can be placed at this point.

We kindly ask you to submit your new withdrawal requests tomorrow on the 01.07.26 as the new month begins.

We hope this helps to clarify the case.

Kind regards,

Quickwin Team

Dear Kubo and QuickWin,

Thank you for your response.

However, I must disagree with the statement that my monthly withdrawal limit has been reached.

As of today, I still have two pending withdrawals:

€500 requested on 22.06.2026

€100 requested on 23.06.2026

Neither of these withdrawals has been processed yet.

Furthermore, the calculation presented by QuickWin is misleading. At the beginning of June, I received three payments on 01.06, 03.06 and 04.06, but these withdrawals actually originated from requests submitted in May. They were delayed by the casino and paid only in June. Therefore, these payments should not be used as proof that I reached my June withdrawal limit.

It should also be noted that until approximately 15 June I was still being paid according to a higher VIP level with significantly higher withdrawal limits. During April my account was Level 5 with a monthly limit of €20,000, and during May my limit was €15,000. The casino itself confirmed that VIP levels provide higher withdrawal limits. Therefore, it is incorrect to retrospectively count delayed payments under lower limits that were introduced later.

What concerns me even more is that QuickWin repeatedly advised me through Casino Guru to submit additional withdrawal requests. Now they are telling me that I cannot submit any more requests because the monthly limit has supposedly been reached. These two statements directly contradict each other.

I would therefore appreciate a clear explanation:

How exactly was the June withdrawal limit calculated?

Why are withdrawals delayed and then counted in a later month?

Why was I repeatedly encouraged to submit new withdrawal requests if the monthly limit had already been reached?

Why are two withdrawal requests from 22.06 and 23.06 still pending?

At this point, after months of delays, changing explanations and contradictory information from support agents, I am extremely frustrated and would appreciate clear and transparent answers instead of generic statements.

Thank you.

Dear Kubo and QuickWin Team,

I must once again object to the statement that my monthly withdrawal limit has been reached.

As of today, 30.06.2026 at 20:25, I have received a total of €6,400 during June.

€6,400 is not €7,000.

In addition, I still have two pending withdrawals:

€500 requested on 22.06.2026

€100 requested on 23.06.2026

Neither of these withdrawals has been processed yet.

What concerns me most is that these pending withdrawals will most likely be paid in July due to the delays on QuickWin's side, exactly as several previous withdrawals were delayed from one month into the next.

This means that once again withdrawals requested in June will be counted as July payments, while I am simultaneously being told that my June limit has already been reached.

I do not consider this a fair calculation.

The payments received on 01.06, 03.06 and 04.06 were not June withdrawal requests. They were May withdrawal requests that were delayed by QuickWin and paid only after the new month had started.

Therefore, I kindly ask QuickWin to provide a detailed calculation showing:

How exactly the June total of €7,000 was reached when only €6,400 has been paid to me by 30.06.2026.

Why withdrawals delayed by the casino are counted in a later month.

How pending withdrawals from 22.06 and 23.06 will be treated if they are processed in July.

At this point, it appears that every delayed withdrawal simply increases the backlog and shifts payments into the next month, making it impossible to determine which month's limit is actually being applied.

I would appreciate a clear and transparent explanation.

Kind regards,

Durdica

Dear Kubo and QuickWin Team,

Thank you for your reply.

However, I cannot accept the statement that my monthly withdrawal limit has been reached.

As of 30.06.2026 at 20:25, I had received a total of €6,400 during June. This is clearly below the stated monthly limit of €7,000 for Level 1 players.

In addition, I still have two pending withdrawals:

€500 requested on 22.06.2026

€100 requested on 23.06.2026

Today is already 01.07.2026 and both withdrawals are still pending.

What concerns me is that these withdrawals were requested in June but, due to delays on QuickWin's side, they will apparently be processed in July. This is exactly what happened with several previous withdrawals that were requested in one month and paid in the next month.

As a result, withdrawals requested during one month are continuously moved into the following month, making it appear as though monthly limits are being respected when, in reality, the processing delays are simply creating an ever-growing backlog.

I therefore ask QuickWin to explain:

How can my June limit be considered reached when only €6,400 had been paid by 30.06.2026?

Why are withdrawals requested in June still pending on 01.07.2026?

Will the withdrawals from 22.06 and 23.06 now be counted as July payments even though they were requested in June?

If so, how is that fair to the player when the delay was caused entirely by the casino?

I would appreciate a transparent answer supported by actual calculations and dates rather than general statements.

Kind regards,

Durdica

Dear QuickWin Casino,

Thank you for your previous response.

Could you please review the situation once again and provide a clear explanation of how the player’s withdrawal limits are calculated in practice?

Specifically, please clarify whether the monthly withdrawal limit is applied based on the date when a withdrawal request is submitted by the player, or based on the date when the withdrawal is actually processed by the casino.

This distinction is important in the present case. I understand the player’s concern that withdrawal requests submitted in one month, but processed only in the following month due to processing delays, should not automatically reduce the player’s withdrawal limit for the new month. In our view, if a withdrawal request was validly submitted within the previous month and remained pending due to processing time on the casino’s side, it would be more reasonable and fair to count it toward the limit applicable at the time of the request, rather than toward the next month’s limit.

To properly assess this, could you also please provide a complete list of the player’s withdrawal requests from the beginning of June until today, including the request date, amount, status, processing date, and the month/limit period to which each withdrawal was counted?

Thank you for your cooperation.

Dear Durdica,

I understand that the situation is frustrating, especially given the repeated delays and the uncertainty regarding how the withdrawal limits are being applied.

That being said, I would kindly ask you to avoid posting very frequent and lengthy messages in the complaint thread. I fully understand your wish to explain everything in detail, but when the thread becomes overloaded with repeated information, it may make the case harder to follow and assess efficiently.

Instead, it would be more helpful if you could provide short and structured updates, for example when:

• a pending withdrawal is processed,
• a new withdrawal request is submitted,
• a withdrawal request remains pending longer than expected,
• or the casino provides you with new information regarding the limits.

For now, I have asked the casino to clarify how the monthly withdrawal limits are calculated, especially whether they are based on the date of the withdrawal request or the date of actual processing.

Thank you for your understanding and cooperation.

Dear Kubo,

Thank you for your reply.

We kindly ask you to check your emails where we provided you the transaction list.

Furthermore, please be informed that requested further information from the relevant department of how monthly withdrawal limits are calculated and will inform you as soon as possible.

Thank you for your understanding.

Kind regards,

Quickwin Team

Dear Kubo,

Thank you for your update.

I would like to provide a brief update regarding my case.

Today 06.07.2026, all three of my withdrawal requests submitted on 01.07.2026, 02.07.2026 and 03.07.2026 are still pending.

As a result, all three available withdrawal slots remain occupied and I am unable to submit any further withdrawal requests.

The processing delays therefore continue to create an ongoing backlog, which is exactly the issue I have been raising throughout this complaint.

I will wait for QuickWin's explanation regarding how the monthly withdrawal limits are calculated and how withdrawals delayed by the casino are allocated to each month.

Thank you for your assistance.

Kind regards,

Durdica

Dear QuickWin Casino,

Thank you for providing the requested information.

Dear Durdica,

Based on the information provided by the casino, between June 1, 2026 and July 1, 2026, a total of 13 withdrawals were successfully processed, amounting to €7,000. This exactly corresponds with the casino’s stated monthly withdrawal limit.

I understand your concerns regarding the backlog and the way the withdrawal limits are calculated. However, in this case, the casino followed its stated limit within the relevant 30-day timeframe, which we consider acceptable. Minor differences of a few business days may also occur during bank processing, but based on the available information, the casino has complied with its payout terms.

I also understand that you may still want further clarification from the casino regarding how exactly the limits are applied. However, we cannot dictate how casinos should manage their cash flow, internal financial systems, or withdrawal schedules, as long as they follow the limits stated in their terms and continue paying the player regularly.

In cases like this, where the casino is processing withdrawals in batches, respecting the stated limits, and there are no further issues preventing either side from proceeding, we usually close the complaint as resolved after some time. This is done with the understanding that if the situation changes - for example, if the payout pace slows down significantly or the casino stops paying altogether - the complaint can be reopened and reassessed immediately.

However, before proceeding this way, we would need your explicit confirmation.

Therefore, could you please confirm whether you agree with closing the complaint as resolved for now, considering that the current payout pace appears to be in line with the casino’s stated limits?

Thank you for your understanding and cooperation.

Dear Kubo,

Thank you for your explanation.

I understand your position, but I would like to note that I still disagree with one important point.

According to my bank records, I received only €2,400 during May, although at that time I had a significantly higher VIP level with higher withdrawal limits.

At the beginning of June, I received additional payments that originated from withdrawal requests submitted in May. From my perspective, these were delayed May withdrawals rather than ordinary June withdrawals.

I understand that Casino Guru cannot require the casino to increase my VIP level or change its internal payment system. However, I do not believe it is fair that withdrawals requested in one month are effectively shifted into the following month because of processing delays.

I simply wanted this concern to be noted in the case record.

Thank you for your assistance.

Kind regards,

Durdica

Dear Durdica,

Thank you for your clarification. Your concern regarding withdrawals requested in one month but processed in the following month has been noted in the complaint record.

Based on the complete withdrawal history provided by the casino, a total of €7,000 was processed between 1 June and 1 July, corresponding with the stated monthly withdrawal limit applicable to your account level. As the casino is continuing to process your withdrawals in accordance with this limit, we will now close the complaint as resolved.

If the withdrawal pace significantly slows down or payments stop altogether, please do not hesitate to contact us and request that the complaint be reopened.

Thank you for your cooperation.

Dear QuickWin Casino,

We have reopened the complaint at Durdica’s request.

According to the player, their account verification status was changed back to unverified during the withdrawal process, and the withdrawals have once again stopped.

Could you please explain why the verification status was changed and clarify what is currently preventing the withdrawals from proceeding?

Thank you.

Dear All,

Thank you for reaching out to us.

Please be informed that the account was required additional verification based on our terms and conditions.

However, we are happy to inform you that the account has been successfully verified and the withdrawal requests will proceed in the nearest time.

We thank you for your understanding.

Kind regards,

Quickwin Team

Dear QuickWin,

Thank you for your reply, however it still does not answer my questions.

My account is now verified. You previously informed Casino Guru that my verification was complete, yet afterwards I was asked to complete verification again and my withdrawals were delayed for 10 days.

I now request clear answers to the following:

Please provide me with a complete list of all withdrawals that you have counted towards my June 2026 monthly withdrawal limit, including:

withdrawal amount,

withdrawal request date,

withdrawal processing date,

withdrawal payment date.

Please clarify whether the monthly withdrawal limit is calculated based on:

the date I submit the withdrawal request, or

the date QuickWin processes/sends the payment.

After my delayed withdrawals were finally processed, my withdrawal function remained blocked for approximately 7 days. During that period different support agents gave me different explanations (verification, monthly limits, wagering requirements). Please explain the actual reason for this block.

As of today I have received only €4,500 during July 2026. Your support informed me that my monthly limit is €7,000. Since only two business days remain this month, please explain how the remaining withdrawals will be handled.

Please provide the full name of the company operating QuickWin, the licence number under which my account is operated, and the name of the independent ADR provider responsible for unresolved player disputes. We already have the Curaçao licence information, but we require the exact licence applicable to my account and the designated ADR provider.

I kindly request direct answers to each point above instead of a general reference to your Terms and Conditions.

Thank you.

I would like to provide another update.

Unfortunately, my withdrawal is still pending. The withdrawal request submitted on 25 July 2026 remains under review, and QuickWin has only informed me that the relevant department is reviewing my request. They have not provided any explanation, timeframe or reason for the continued delay.

This delay now creates another serious issue.

QuickWin repeatedly informed me that my monthly withdrawal limit is €7,000. However, because they have kept my withdrawal pending for several days, it is now impossible for me to receive the full €7,000 before the end of July.

As of today, I have received only €4,500 during July, while €500 is still pending. With the month ending, there is no realistic possibility for me to receive the remaining amount that should have been available under the monthly limit they themselves stated.

I would therefore appreciate it if you could ask QuickWin:

Why my withdrawal from 25 July is still under review.

Why they are delaying the processing without providing any concrete reason.

Whether they acknowledge that their own delay has prevented me from withdrawing the full monthly amount they told me I was entitled to.

Thank you again for your assistance.

Dear Kubo,

I would like to provide another important update because new facts continue to emerge.

QuickWin initially informed both you and me that my account was fully verified. However, after the case was marked as resolved, they suddenly required additional verification again, despite previously confirming that everything was in order.

After that:

one withdrawal was delayed for 10 days;

once it was finally processed, my withdrawal function was blocked for another 7 days;

during that period, every support agent gave me a different explanation for the restriction;

they later claimed the restriction was caused by wagering requirements, then later stated it was due to monthly withdrawal limits. These explanations directly contradict each other.

Another important issue concerns the monthly withdrawal limit.

QuickWin previously claimed that €7,000 had already been withdrawn in June. However, all evidence already submitted clearly shows this was not true. Two withdrawals totaling €600, which they claimed belonged to June, were actually processed by QuickWin only on 1 July. Until that date, those withdrawals remained pending.

This is extremely important because once QuickWin processes a withdrawal and removes the funds from my casino balance, the money reaches my bank account the same day or, at the latest, the following morning. Therefore, the decisive date is clearly the date on which QuickWin processes the withdrawal, not the date on which I submitted the request.

If QuickWin counts withdrawals according to the date they process them, then the €600 processed on 1 July should not have been included in June. Likewise, if they delay processing themselves, they should not be allowed to use those delays to reduce my monthly withdrawal limit.

At this moment, during July, I have received only €4,500, while QuickWin claims my monthly limit is €7,000. At the same time, they are delaying the processing of my pending withdrawals, making it impossible for me to reach the stated monthly limit before the end of the month.

Today, their live support even informed me that today is only the third working day since my withdrawal request. However, my first pending withdrawal was submitted on 25 July, and nothing has been processed yet. This means that, due to their own delays, I cannot possibly receive the €7,000 they claim I am entitled to withdraw this month.

I kindly ask QuickWin to answer the following questions clearly:

Please provide a complete statement of all withdrawals that you counted towards my June withdrawal limit.

Do you calculate monthly withdrawal limits based on the date I submit the withdrawal request or the date your finance department processes it?

If the limit is based on the processing date, why were the €600 processed on 1 July counted as June withdrawals?

Why did different support agents provide completely different explanations regarding the withdrawal restriction?

How do you intend to ensure that I can actually receive the €7,000 monthly limit if your own processing delays prevent this from happening?

Thank you once again for your assistance. I appreciate your continued help in resolving this matter.

Dear QuickWin Casino,

Could you please explain why the player was required to undergo another verification in July when your VIP Manager confirmed on 3 June 2026 that the extended security checks and account verification had been fully completed?

Without a clear justification, this appears to be another unnecessary delay in the withdrawal process.

Additionally, please provide the player’s complete withdrawal history from 1 July 2026 to the present, as this is the period not covered by the records previously provided.

Thank you for your cooperation.

Dear Kubo,

Thank you for your continued assistance.

I would kindly ask you to request one more important thing from QuickWin.

Please ask them to provide a copy of the licence under which they are operating and processing my account. I already possess the Curaçao licence information that was previously available, however I would like QuickWin to officially confirm under which licence my account is currently operated.

In addition, I would appreciate it if you could ask QuickWin to explain why my complaint was originally considered resolved when many of the most important issues have never been answered.

To this day, I have never received any explanation or compensation regarding the nearly two-month delay in accessing my funds.

This did not start in July. The problems began much earlier:

my VIP level was reduced without a proper explanation;

my withdrawals were significantly delayed;

during May, my withdrawals were almost completely blocked because QuickWin imposed wagering requirements based on a bonus that I never accepted;

this resulted in almost no withdrawals being processed during May;

afterwards, further delays, repeated verifications, withdrawal blocks and contradictory explanations continued.

These events caused substantial delays in receiving my own money, yet QuickWin has never accepted responsibility, never provided a complete explanation and never offered any compensation for the repeated delays they caused.

I believe these issues are directly connected with the current dispute and should also be addressed before this complaint can be considered resolved.

Thank you again for your help and for requesting clear answers from the casino.

I would also like to add one more important fact that demonstrates the financial impact of these repeated delays and restrictions.

I started requesting withdrawals in April 2026, when my account balance was approximately €110,000.

As of 5 August 2026, my remaining account balance is €94,900.

This means that over a period of approximately four months, QuickWin has paid me only €15,100 of my own funds.

This raises another important question.

According to QuickWin, my current Level 1 withdrawal limit is €7,000 per month. Based on that limit alone, by now I should already have received approximately €28,000, yet I have received only €15,100.

Furthermore, this calculation does not even take into account that I was previously Level 5, where the monthly withdrawal limit was €20,000.

Could you please ask QuickWin to explain this discrepancy?

Their own figures regarding withdrawal limits do not correspond with the actual amounts they have paid. I would appreciate a complete calculation showing how they believe only €15,100 has been paid over this entire period while claiming that monthly withdrawal limits have been respected.

I believe this is another key point that requires a clear and documented explanation before this complaint can be considered resolved.

Dear Kubo,

Thank you for your reply.

Please be informed that the account of the costumer has not been previously verified.

The player did not upload his documents previously.

As per our terms and conditions the verification is required and all documents have been requested and received.

On the 20th of July the account has been successfully verified.

Furthermore, as we can see all placed withdrawal requests have been paid in a reasonable timeframe.

Kindly check your emails where we provided you the additional information requested.

Thank you for your understanding.

Kind regards,

Quickwin Team

Dear Kubo, please send me the printouts so I can compare them with my emails and see how everything was processed on time if I received €4,500 in July plus €600 at the beginning of the month from the requested payment in June. How can that be on time? Please explain to me how it is on time. Also, the three payments in June resulted from the withdrawal order in May. I really don't understand the processing method. On August 3, you processed 4 payments of €2,000, with the three payments being submitted on July 23-24-25 and made on August 3, when you were asked to submit the payments, I just see on my account that the payments were made. July 7 and that is correct, but I also see that payments were made on July 8 and July 9, which is not correct, here is the proof

Dear QuickWin Casino,

I would like to point out a material discrepancy in the available information.

The player provided a screenshot of a communication attributed to your VIP Manager, Oliver, dated 3 June 2026. It states that the extended security checks and detailed verification of the account data had been fully completed and that the account was fully released.

This conflicts with your latest statement that the player had not previously been verified, had not uploaded any documents, and was verified only on 20 July 2026.

Furthermore, the player had already been receiving withdrawals more or less normally before 20 July. This appears unusual if, according to your statement, the account had never passed verification before that date.

Please explain this discrepancy.

Thank you for your cooperation.

I would like to add another clarification regarding the withdrawal history.

QuickWin stated that certain withdrawals were already paid in June. My transaction history shows that a €100 withdrawal was indeed marked as Completed on 23.06.2026, while another €100 withdrawal appears as Completed on 01.07.2026. There is also a cancelled €100 withdrawal attempt on 23.06.2026.

Therefore, I kindly ask QuickWin to provide a complete withdrawal statement with processing dates and explain exactly which transactions were counted toward the June monthly withdrawal limit and which toward July.

This is important because their previous statements regarding the monthly limit and paid amounts do not correspond clearly with the transaction history visible in my account.

Dear Kubo,

Thank you for your reply.

We kindly would like to apologize for the confusion and misunderstanding.

Yes, the first step of verification has been complete on the 20th of July.

However, please note that as per our term and conditions additional documents could be requested in a period of time, this is based on additional risk assessments and protection of players as the withdrawal amount is very high.

Dear Durdica,

Please be informed that the transaction history has been provided to Kubo.

However, we forwarded your data request and all information will be provided to you as soon as possible.

Thank you for your understanding.

Kind regards,

Quickwin Team

Dear Kubo,

Thank you for continuing to review my complaint.

I would like to address QuickWin's latest statement that my transaction history has been provided to Casino Guru and that they have also sent me an email containing the requested information.

I want to make it absolutely clear that I have not received any such email containing my withdrawal history or the additional information they refer to. I have checked my inbox and spam folder.

If QuickWin has provided this information to Casino Guru, I kindly ask that the same document be provided to me directly as the account holder. Alternatively, if there is no reason why the document cannot be shared publicly, I would ask that it be uploaded directly to the Casino Guru complaint so that all parties can see exactly the same information.

I do not believe it is reasonable for QuickWin to say that they have provided documentation to Casino Guru while I, the person whose account and withdrawals are being discussed, have not received the same documentation.

I have provided my evidence openly and transparently throughout this complaint. I have uploaded screenshots, bank records and transaction information so that the facts can be independently checked. I therefore ask QuickWin to do the same.

There are still several important issues that require clarification:

QuickWin previously stated that my account had not been verified before 20 July, while I have already provided the 3 June email from my VIP manager confirming that my enhanced security checks had been completed.

QuickWin has stated that all withdrawals were processed within a reasonable timeframe, despite documented delays.

There are discrepancies regarding which withdrawals were counted toward my June and July limits.

I still have not received a clear explanation of whether the monthly withdrawal limit is calculated according to the date I submit a withdrawal request or the date QuickWin actually processes it.

The transaction history contains specific processing dates and transaction IDs which need to be reconciled with the amounts QuickWin says were paid in June and July.

I have also not received a clear explanation for why the original complaint was considered resolved despite the unresolved issues concerning the prolonged withdrawal delays and restrictions.

I therefore kindly ask you, Kubo, to request that QuickWin provide the exact same withdrawal history and supporting documentation to me, or make it available directly in this complaint.

I want everything to be transparent and verifiable. I am providing all of my evidence publicly, and I expect the same level of transparency from QuickWin.

At this stage, I do not want to continue going back and forth with conflicting statements. I simply want the complete documentation and a clear, factual explanation of the transactions and withdrawal calculations.

Thank you for your assistance.

Dear Kubo and QuickWin Team,

I would like to add an important update regarding my withdrawal history and the way my monthly withdrawals are being recorded.

Today I accidentally cancelled a withdrawal request from 9 August while trying to check my withdrawal history. This has happened to me several times before because I was simply trying to review my transaction history. I want to make clear that this cancellation was accidental and was not a decision to cancel my withdrawal or stop withdrawing my funds.

More importantly, I have identified another serious discrepancy in the withdrawal records.

The following three withdrawal requests were submitted and later processed:

1049590597 — requested 25 July, processed 3 August

1050001030 — requested 26 July, processed 3 August

1050717865 — requested 27 July, processed 3 August

All three of these withdrawal IDs appear in my history in a way that makes them appear in both July and August, as if they were processed/countable in both months.

I therefore need a clear answer:

To which month do these three withdrawals actually belong for the purpose of calculating my monthly withdrawal limit — July or August?

This is extremely important because I actually received only €4,500 during July.

QuickWin has repeatedly claimed that I received the full €7,000 July withdrawal limit, but my actual bank records do not show that.

There is also the previous €600 from June that was only processed/paid in July. In the previous discussion, Kubo pointed out that QuickWin claimed that I had received €7,000 in June, while the actual amount was €6,400, with the remaining €600 only processed/paid in July.

Therefore, when I compare QuickWin's statements with the actual money received in my bank account, I am left with a very serious discrepancy.

It now appears that certain withdrawals may be recorded or counted in more than one monthly period, even though the money was only paid to me once.

I am NOT claiming without evidence that QuickWin has actually paid the same money twice. I am asking for a complete reconciliation because the records currently make it appear as though some withdrawals are being counted twice — once in July and again in August — while I have received the money only once.

Please provide a complete and transparent withdrawal statement for these three transactions, showing for each:

withdrawal request date;

withdrawal ID;

date QuickWin approved/processed the withdrawal;

date the amount was actually sent to my bank;

date it was counted toward my monthly withdrawal limit;

the month to which QuickWin assigns the withdrawal for monthly-limit purposes;

and confirmation that each amount was counted only once.

I also ask QuickWin to clearly explain how my July total can be stated as €7,000 when my actual bank records show that I received only €4,500 during July.

I have provided my bank evidence and screenshots publicly throughout this complaint. I therefore ask that QuickWin provide the same level of transparency and, if they have already provided the complete transaction history to Casino Guru, make that exact same document available to me and preferably attach it publicly to this complaint so that everyone can see the same information.

I want this matter resolved based on the actual transaction records, not conflicting statements.

Thank you, Kubo, for continuing to review this matter.

Dear QuickWin Casino,

Thank you for providing the additional information and the player’s withdrawal history.

Could you please confirm that the additional verification has now been fully completed and that no further verification step is currently pending? We understand that casinos may perform further checks when genuinely required, but we would like assurance that this verification will not automatically recur every month and repeatedly interrupt the player’s withdrawals without a new, specific reason.

You also indicated that the player’s data request had been forwarded to the relevant department and that the requested information would be provided directly to the player. Could you please confirm when the player can expect to receive this information?

Dear Durdica,

The latest interruption to your withdrawals in July appears to have been caused by the additional verification. The casino states that this verification was completed on 20 July, and the transaction history shows that the withdrawals requested on 10–12 July were subsequently completed on 20–21 July.

Regarding the question you have raised repeatedly about withdrawals submitted near the end of a month: the records make it clear that a withdrawal requested at the end of one month but processed in the following month falls within the following payout period. The entries are not evidence that the same withdrawal was counted twice. They show the request date and the later completion date for the same transaction.

However, the situation should not be assessed strictly by calendar months running from the first to the last day. The relevant question is whether the casino processes approximately €7,000 within comparable rolling periods of 30 or 31 days. A lower total in one calendar month may therefore be balanced by payments completed shortly after the month changes.

The withdrawals requested on 25, 26 and 27 July were completed on 3 August and consequently belong to the following payout period. Together with the other processed withdrawals, they must be counted once, according to their completion dates.

We also acknowledge that one recent withdrawal was cancelled accidentally. Please submit a replacement request if you have not already done so and avoid cancelling pending withdrawals while reviewing the history, as cancellations make the payout timeline more difficult to assess.

For now, we will continue monitoring whether withdrawals proceed normally following the completed verification and whether the casino maintains the stated payout pace within the relevant rolling periods.

Thank you both for your cooperation.

Dear Kubo,

Thank you for your detailed explanation and for continuing to follow this case.

I understand your explanation that the withdrawals requested on 25, 26 and 27 July were completed on 3 August and therefore belong to the following payout period and should only be counted once.

However, I would like to clarify one remaining point because I want to make sure that I fully understand the calculation.

You mention that the relevant comparison should be made over comparable 30- or 31-day periods rather than strictly by calendar month. In that case, I would kindly ask QuickWin to provide the exact calculation for each relevant period, showing:

the starting date of the period;

the ending date of the period;

every withdrawal counted within that period;

the date each withdrawal was completed;

the total amount paid during that exact period;

and the remaining amount available under the €7,000 limit.

This is important because I do not want to continue arguing about calendar months if QuickWin's actual rule is based on rolling 30/31-day periods. I simply want to see the calculation clearly and be able to verify it against my bank statements.

I would also like to clarify the €600 from the previous period. Those withdrawals were processed by QuickWin in July, and I would like to know exactly which 30/31-day period QuickWin assigned them to and why.

Regarding the three withdrawals requested on 25, 26 and 27 July and completed on 3 August, I accept your explanation that they should be counted only once and according to their completion date. I would therefore like the same principle to be applied consistently to all other withdrawals.

Finally, thank you for asking QuickWin to confirm that the additional verification is now fully completed and that no further verification will be repeatedly imposed without a new and specific reason. This confirmation is very important to me because the previous verification caused a significant interruption to my withdrawals.

I would also appreciate confirmation from QuickWin as to when I will receive the complete withdrawal information that they stated had been sent to Casino Guru. I still have not received that information directly.

Thank you, Kubo, for keeping the case focused on the actual transaction records and for asking QuickWin to provide clear documentation.

Dear Kubo,

Thank you for your explanation.

If we apply the calculation exactly as you described — meaning that each withdrawal belongs to the payout period according to the date on which it was completed — then I believe there is still an important discrepancy that needs to be addressed.

According to the actual payments I received:

June 2026: €6,400

July 2026: €5,100

Therefore, under this method, neither June nor July reached the stated €7,000 withdrawal amount.

This is important because QuickWin has repeatedly stated that my monthly withdrawal limit is €7,000, while their own payment history, when calculated according to the completion dates as you explained, shows that I received only €6,400 in June and €5,100 in July.

Therefore, if the applicable limit is indeed €7,000 for the relevant 30/31-day payout periods, I would like QuickWin to explain:

Which exact 30/31-day period they use for June and July.

The exact total amount they paid during each of those periods.

Why the difference between €7,000 and the actual amounts paid was not made available to me.

Whether the unpaid difference from each period remains available for withdrawal or has effectively been lost because of their processing delays.

I am not trying to argue about terminology or calendar months. I am simply asking for the actual calculation to be applied consistently to my account.

If the rule is €7,000 per relevant payout period, then based on the amounts I actually received, neither of these two periods was fully honoured.

I would therefore appreciate a precise calculation from QuickWin showing where the remaining amounts went and why I was not able to withdraw them.

Thank you for your continued assistance.

Dear Kubo,

Thank you for your reply.

Yes, for now all documents have been received and the account is verified.

Please note that we do not expect any further verification, however, if there are new developments our verification department may request further information.

Please note, that we will treat this case with priority in order to avoid any further delays of payments.

Furthermore, the data request may take up to 30 days.

We hope this helps to clarify the case.

Kind regards,

Quickwin Team

Dear Kubo,

I would like to provide an important update and ask that the following points are not overlooked.

I still have not received the withdrawal information and dates that QuickWin stated had been sent to me. I have been requesting this information for approximately two weeks now. I would like to receive the same complete withdrawal history that was provided to Casino Guru, including the dates and amounts, so that I can independently compare it with my bank statements.

I also need a clear explanation of how the outstanding amounts caused by QuickWin's previous delays will be handled. I do not want the consequences of their processing delays to simply disappear from the calculation. I want to know exactly what amount remains available to me and how those missed withdrawals will be accounted for.

I also do not want the beginning of this case to be forgotten.

My withdrawals started in April, when I had approximately €110,000 in my account. The subsequent reduction of my withdrawal level, the almost complete restriction of my withdrawals during May, the wagering requirement that was imposed on my account and that I never accepted, and the delays that followed are the reason why I have been unable to withdraw my own funds normally for months.

I would also like QuickWin to explain why my level was reduced within only two days, what specifically caused that reduction, and which exact rule or calculation was used to determine my new level.

I do not want the case to now be treated as if everything has been resolved simply because withdrawals have started moving again. The original problem was the prolonged restriction of access to my funds, and the financial consequences of that have continued for months.

This situation has had a significant impact on me personally and on my family. I am not asking for special treatment. I am asking for a complete and transparent reconciliation of my funds, withdrawal limits, delays and level changes from the beginning of the withdrawal process until today.

Please make sure that these points remain part of the complaint and are addressed before the case is considered resolved.

Thank you, Kubo, for your continued assistance.

Dear Durdica,

First of all, I apologize for the delay in responding.

I understand that you would like to receive detailed answers to all the questions you have repeatedly raised regarding individual withdrawals, payout periods, verification and changes to your VIP level.

However, from our objective assessment, the casino continues to pay your balance within the applicable withdrawal limits. The stated monthly withdrawal limit represents the maximum amount that may be processed, rather than a guaranteed monthly payment or an entitlement to carry any unused portion into a later period.

We are also unable to require the casino to restore a previous VIP level or compensate you for discretionary VIP benefits. Your separate data request may take up to 30 days and does not require the complaint to remain open.

Considering the current payout activity and the number of complaints we are handling, we can no longer keep this complaint open for additional months while waiting for every historical detail to be explained or examining every minor difference in individual payout periods.

For these reasons, I will now close the complaint as rejected. Please request that it be reopened only if the casino stops processing your withdrawals altogether. Minor differences between individual 30-day periods, further questions about previous transactions, or dissatisfaction with the speed of withdrawals will not, on their own, be sufficient grounds for reopening.

Thank you for your understanding.

Dear QuickWin Casino,

We have reopened this complaint once again after being informed that the player’s account has suddenly been closed or blocked.

Please provide a clear explanation for this action and confirm the current status of the account. Frankly, the handling of this case is becoming increasingly concerning. The complaint has already involved non-compliance with the stated withdrawal limits and excessive verification requests, and the player now appears to be facing yet another obstacle in the form of a blocked account.

Please clarify why the account was blocked, whether the player was notified of the reason, and how this affects the processing of the remaining balance and withdrawals.

Thank you.

Dear Kubo,

First of all, thank you again for reopening my complaint and for your assistance.

I would like to put all of my remaining questions and concerns into one message, because I do not want to keep sending multiple separate emails. I would simply like to have everything clearly documented before the complaint can be considered resolved.

After the complaint was reopened, QuickWin processed two €1,500 withdrawals within a relatively short period of time, and I received €3,000 in total. I appreciate that payment, and I cannot say that it was a direct consequence of the reopening, but the timing was certainly notable.

However, there are still several important matters that remain unanswered.

I have not received clear answers from QuickWin regarding:

Licensing and responsible authority

What exact legal entity is responsible for my account?

Under which exact gambling licence was my account operated?

What is the licence number and which regulator is responsible for that licence?

Which authority or independent ADR body is competent to deal with a dispute concerning my remaining balance if QuickWin does not complete the payments?

This is particularly important because I have seen that Casino Guru currently lists QuickWin as having no confirmed gambling licence. QuickWin itself has not provided me with a clear written answer identifying the applicable licence, regulator or competent dispute-resolution body.

Closure of my account

Who authorised the closure of my account?

Why was my account closed?

What exact provision of the Terms and Conditions was used as the basis for the closure?

Why was I told that the account was closed when I did not request its closure?

Why was it suggested that I had requested the closure?

This is especially concerning because I now have no access to my account.

My remaining balance and withdrawals

I need a complete written reconciliation showing:

the exact balance at the moment my account was closed;

the complete history of all withdrawals requested;

the amount of each withdrawal;

the date each withdrawal was requested;

the date it was processed;

the date it was actually paid;

which withdrawals have already been paid;

which withdrawals remain outstanding;

and the exact remaining balance that QuickWin still owes me.

I have also received a large number of separate €1,500 withdrawal emails following the account closure, so I need confirmation that all of these withdrawals have been properly recorded and will be honoured.

Payment plan

Most importantly, I need a clear written confirmation from QuickWin of how and when the entire remaining balance will be paid.

I do not want to be left in a situation where my account has been permanently closed, I have no possibility of logging in, I cannot see my balance or withdrawal history, and I then have to rely entirely on QuickWin's future statements regarding money that is still owed to me.

I therefore respectfully ask that the complaint remain open until these essential questions have been answered and the remaining balance has been fully reconciled and paid, or until there is at least a clear and documented payment plan covering the entire outstanding amount.

I am not trying to prolong this matter unnecessarily. Quite the opposite. I would very much like to stop writing about this once everything is properly clarified and the remaining money is paid.

This entire situation has been extremely stressful for me, particularly because the account was closed without my request and I was left without access to my own account and its records while a substantial amount of money remains outstanding.

I therefore kindly ask Casino Guru to help ensure that I am not left "between two stools" — without access to my account, without the relevant account records, without knowing which authority is responsible, and without a clear guarantee regarding the payment of my remaining balance.

If QuickWin provides the requested information, clearly identifies the responsible legal entity/licence/regulator, explains the closure, provides the complete withdrawal reconciliation and continues paying the remaining balance properly, I will have no reason to continue raising further issues.

Thank you very much for your patience, assistance and understanding.

Kind regards,

Durdica

Dear All,

Thank you for your reply and patience.

After further review of the case we kindly inform you that the account has been permanently closed upon concerning statements from the costumer and for the players protection.

The player stated concerning statements regarding his family situation which apparently is suffering from the gaming situation. Therefore, we consider the closure of the account in regards to players protection as reasonable and necessary.

Furthermore, please note that all withdrawals have been send for review and have been scheduled according to the timeframe stated in our terms and conditions. That means, all of the remaining balance will be paid out.

As we can see the last withdrawals have been paid on the 1, 2, 3, 4, 5 and 6.09.2026.

We hope this helps to clarify the case.

We thank you for your patience and understanding.

Kind regards,

QuickwinCasino Team