QuickWin Casino - Player’s withdrawal has been delayed.

I have made a withdrawal, and I contact customer service daily. They tell me it will take 3-5 business days for the return of my money, but 8 days have passed and still nothing. Unbelievably, no one from customer service can assist me.

Hello Xupolias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The money was made from a deposit and not from a bonus every day I talk to customer service and they tell me the same and I have sent an email and it has been several days please I demand as the deposit of the money was made so immediately to be made and the withdrawal you have tired me for so many days

Thanks

Hello Xupolias,

Could you please clarify whether your account is verified or not? Please also keep in mind that we recommend to wait at least 14 days for a withdrawal to be processed if your account is already verified.

Dear Xupolias,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.