QuickWin Casino - Player’s winnings haven’t been received yet.

Dear Casino Guru team,

I would like to submit a complaint against Quickwin Casino regarding an unreasonable delay in processing my withdrawal request.

I requested a withdrawal of 500 € on 21/08/2026. To this day, the funds have not been credited to my account. My casino account is fully verified (KYC completed), and I have no active bonus wagering requirements.

Unfortunately, this seems to be a recurring pattern with this casino. Whenever I contact their support via live chat or email to request an update, I receive standard automated responses. They repeatedly claim that they are experiencing "an unusually high volume of requests" and ask me to be patient. However, time passes and the withdrawal remains stuck without any valid technical explanation.

I kindly ask for your assistance in contacting Quickwin Casino to help resolve this issue and expedite my payout. I am attaching screenshots of the pending withdrawal request and my correspondence with their support team.

Best regards,

[redacted]

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Stay safe.

Dear belve,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear belve,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean