QuickWin Casino - Player’s winnings haven’t been received yet.

Good evening, I won 2400 but unfortunately they can be withdrawn at 500 euros at a time and no more than 3 pending withdrawals.

The first withdrawal dates back to February 25th and was paid yesterday, on February 26th and 27th another 2 withdrawals of 500 cancelled today. I am writing before 15 days because I had the same problem with a winning of 800 euros and they continuously cancelled the withdrawal after 40 days I had my money, I am writing to you in advance hoping that the same thing does not happen again.

It wasn't bonus money or free spins.

The account does not require any verification.

Withdrawals are always made using the same method

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Dear manuelmariani030475,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear manuelmariani030475,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, sorry I didn't notice you replied.

Just this morning I received my last withdrawal of 500 euros.

Thank you for your availability

Dear manuelmariani030475,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru