The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeComplaintsQuickWin Casino - Player's winnings are not getting credited.

QuickWin Casino - Player's winnings are not getting credited.

Closed
Our verdict

Other

Amount: C$180

QuickWin Casino
Safety Index:Very high

Case summary

The player from Canada had a winning hand in a live dealer Blackjack game, but was not credited the $180 winnings. Despite providing proof through screenshots, the issue remains unresolved. We marked this complaint as rejected as the player closed his casino account before we could intervene.

Public
Public
2 years ago

I played a hand of live dealer Blackjack, the hand was a winning hand. It shows as a winning hand, and a 180 dollar win at that,yet my account wasn't credited. I've submitted ample proof via screenshots but I'm just getting the runaround from them. Id steer clear of this casino

Public
Public
2 years ago

Dear jonathancharrier3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you communicated this issue with the casino directly? Have you been advised about their intentions of contacting the game provider to have the game checked and verified?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
2 years ago

Dear jonathancharrier3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

Good day,

I have contacted the casino several times over the past few weeks. I just get the same generic response that it's with the relevant department. I was just getting tired of it,so I closed my account but seems like the website is just riddled with errors.

Public
Public
2 years ago

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since you closed your casino account already I will now reject this complaint. Thank you for your understanding. 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.