The player from Austria expressed frustration over her lengthy wait for a €500 payout and believed the casino's terms and conditions were unfair, particularly regarding bonus wagering. She felt ignored after her account closure. The Complaints Team had attempted to gather additional information from her to facilitate the investigation but ultimately had to reject the complaint due to her lack of response.
QuickWin Casino - Player's winnings are delayed and account closure ignored.
Closed
Our verdict
Player stopped responding
Amount: €500
QuickWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
11 months ago
Translation
To rate such a bad casino like that??? Do you get a commission? Have you been bribed?
CasinoGuru: We believe that the terms and conditions of this casino are fair:
ME: Well, I don't think that's FAIR!!!! if you get a bonus and have to wager it 40x and then 70 percent is deducted. EXAMPLE: 1500 profit with bonus - 40x turnover - 70 percent = 80,- HOW IS THAT FAIR???
CASINOGURU: No player complaints or only a very small amount of withheld player winnings in relation to the size of the casino!
ME: No PLAYER COMPLAINTS?????? WHERE ?????Here on this page alone there are around 72 discussions and complaints. TRUSTPILOT: 200 negative reviews !!!!!!
Closure of my player account was ignored!!
This is against the law! A lawyer is currently reviewing the case!!!
I've been waiting for 2 weeks for a payout of a measly 500 euros!! No answer, I'm being ignored again!
I hope for support here! And a ban on such nasty casinos!!
Automatic translation:
Public
Public
11 months ago
Dear nicy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly your account was blocked?
- Did you learn about the reason for the blocking of your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
11 months ago
Translation
Hello Thomas, I registered 2 months ago. I initiated the account blocking, but I received no response. I only played slots. No, the winnings did not come from a bonus.
Automatic translation:
Public
Public
11 months ago
Dear nicy,
thanks for your reply.
- Could you please explain whether you activated any bonuses in the casino?
- Could you please share a screenshot of your withdrawal request?
- When was the last time you contacted the casino and what issues did you discuss? Did the casino justify the delay in processing your withdrawal?
- What is the reason for the account closure you gave to the casino?
- Could you please share with me your communication with the casino discussing these issues? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I'll await your reply.
