The player from Austria is facing issues with QuickWin Casino, which has not closed his account despite five explicit requests, including disclosures of psychological distress. He requests a refund of deposits made after his initial closure request and a written explanation of why his closures were not actioned.
QuickWin Casino - Player’s account has not been closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 3h 38m 19s
QuickWin Casino
Safety Index 8.6 HighCase summary
Discussion
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Public
21 hours ago
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21 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the complete, uncropped email threads between you and the casino’s customer support regarding your repeated self-exclusion requests? My email address is veronika.f@casino.guru. Please make sure to include the entire emails, ideally in .eml format as attachments, rather than cropped screenshots.
- Is your account currently closed, or are you still able to access it?
- In any of your later communications with the casino, did you mention gambling addiction or gambling-related harm, or did you only mention the financial and psychological distress caused by your gambling in your initial request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
