The player from Austria faces issues withdrawing €1,200 after QuickWin permanently closed his account due to an 'administrative decision' without specifying any violation. Despite multiple requests for his balance payout, QuickWin refuses to respond or reopen the account.
QuickWin Casino - Player’s account has been permanently closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 8h 19m 20s
QuickWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
16 hours ago
Translation
Complaint against QuickWin – Real money payout refused
QuickWin has permanently closed my player account and is refusing to pay out my real money balance of €1,200.
The account closure was justified as an "administrative decision." However, no specific violation of the terms and conditions was mentioned. There were no allegations of fraud, bonus abuse, or multiple accounts.
QuickWin has not responded to my multiple requests for the payout of my real money balance and has only stated that the account will not be reopened.
The balance consisted of real money deposited by the user. Even in the event of account closure, a casino is not entitled to retain legitimate funds without a clear justification and proof of a rule violation.
I request Casino Guru's assistance in resolving this case and recovering my balance of €1,200.
I am prepared to provide further information.
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Public
Public
16 hours ago
Important notice:
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Public
Public
16 hours ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
15 hours ago
Translation
I mainly won my money playing slot machines, and I don't know if my verification was complete, but before that, they always paid out winnings even without verification. The winnings were earned without an active bonus.
Regards
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