QuickWin Casino - Player's account has been closed and winnings delayed.

I've been waiting 500€ since February 15, 2025!

I wrote 200 emails to quick win, but no response!!

My Quickwin account has been deleted and blocked. I haven't received any money. This is my winnings! A major disaster!

Dear Sara666333,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I don't remember exactly how long I was a player, a little over half a year. I wanted to log in to write to them again to ask what happened to the payout and then I saw that they had blocked my account for a very stupid reason because they think I'm addicted to gambling. It was a very stupid reason because they wanted to lock my account and didn't want to pay me my winnings of €500! I was playing a slot game and I was playing with my deposited money!

Dear Sara666333,

Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Sara666333,

Could you please share the communication in which the casino justifies its decision to close your account and withhold your payout?

Please share any supporting communication where the reasons are discussed between you and the casino. Send it to my email at tomas@casino.guru or post it here.

I apologize for the inconvenience.

That's it. After this they didn't even reply to my email anymore… they locked my account and never paid me the money (500€)!!!! And they sent me an email as if the 500€ had been cancelled and it wasn't me who did it, it was them!!!

Thanks for your submitted information.

• Could you please share the communication in which you received an explanation for account closure from the casino?
• Could you please explain when exactly your account was closed?
• After your payout request was canceled on February 28th, what happened with the 500€ balance? Was it returned to your player's account?
• Were you able to request a new payout?

Looking forward to your reply.

After these correspondences there are no more answers. I don't know what happened to the money. No one answers me anymore, everything has stopped. And my money is nowhere to be found. I don't know what to do!!!

Thank you very much, Sara666333, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru)

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Sara666333,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the QuickWin Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why was the player's account blocked with the winnings withheld? Thank you in advance for providing us with your view of the issue.

Thank you for joining. I would like to point out that it is not a problem that they locked my account, the big problem is that they did not pay me my net winnings. The winnings of €500 that I received and paid out on 15.02.2025

It is known that they are obliged to pay me my winnings, regardless of the fact that they locked my account... Thank you in advance. I think we will solve this case.

Dear Sara666333,

We’re truly sorry for the inconvenience caused.

Kindly check your email, as we have reached out to you today requesting your bank details in order to proceed with the manual payout.

We would greatly appreciate it if you could reply at your earliest convenience.

Thank you in advance!

Quickwin.com

Dear "Quickwin", thank you for finally contacting us. I have replied to your email and sent all the information you requested. I hope for a quick payment, because I have been waiting for a long time. Thank you in advance

Sarah Z****

Dear parties,

thank you both for updating us on the matter. Please let us know when any new developments arise.

Dear "Quickwin", please reply to my email asking when you will pay me my money, which I have been waiting for since February?

Thank you in advance!

"QUICKWIN" YOU ARE NOT ADVERTISING AGAIN!

I kindly ask you when the money will be in my account ??????!

Dear "Casino Guru" I would like to inform you that the case has been resolved. Thank you very much for your help. I can always give you only the best review. Good luck in your future work and I wish you only success.

Very grateful

Sarah ❤️

Dear Sara666333,

thank you for your kind words, we're glad to hear that your issue has been resolved! We would also like to thank the QuickWin casino representative for their response.

We'll now go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru