The player from Germany was unable to withdraw €500 after winning €950 and losing €450, as his account showed no history of his activity and appeared empty. Despite having proof of his winnings and deposits, he faced difficulties logging in and accessing his account. We were unable to proceed with the investigation due to the lack of sufficient evidence, such as complete game history logs or transaction data. The complaint was rejected because the provided screenshots and deposit proof did not conclusively demonstrate the alleged winnings or account activity.
QuickWin Casino - Player’s account appears closed with no winnings visible.
Closed
Our verdict
Insufficient evidence from player
Amount: €500
QuickWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 month ago
Translation
I won €950 with real money, lost €450, and wanted to withdraw €500. The next day I couldn't log in, but after the third attempt, it worked. My account is empty, there's no withdrawal, no history, and only the initial deposit bonus is still there, as if I'd never been there. I have screenshots of my winnings and deposits, everything seems to be working. It tells me to check my history and see that I haven't played. But I have proof that I did play. I have screenshots of the deposit and winnings. I'm begging for help. Beware, this is a huge scam.
Automatic translation:
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear Darkraver, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you reached out to the casino's customer support in relation to his issue?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
Sensitive attachment
Sensitive attachment
1 month ago
TranslationI won real money and withdrew it. The next day, when I tried to log in, there was nothing there at first, then nothing, then I couldn't log in at all, and then my account was at zero. I have the IBAN number from my bank for the online withdrawal, so something must be wrong. I even have screenshots showing that I won one day. I can take screenshots of everything, every step I take: depositing, winning, withdrawing, and then my account was deleted. What a rip-off!
Automatic translation:
Public
Public
1 month ago
Dear Darkraver, thank you for your response.
In order for me to properly asses the issue, could you please share your game history? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period.
Thank you in advance for your reply.
Public
Public
1 month ago
TranslationAs I've said several times, there's no game history; everything's been deleted. The IBAN proves I made the deposit.
Automatic translation:
Public
Public
4 weeks ago
Dear Darkraver,
Thank you for your responses and for providing more details about the issue.
Unfortunately, we are unable to proceed with the investigation of your complaint due to the lack of sufficient evidence. As mediators, we require clear documentation, such as game history logs or transaction data, to move forward with a fair investigation. Since no supporting evidence has been provided, and without a full gaming history or further documentation from the casino, we are unable to continue with this case. I appreciate your efforts in providing the attached screenshots, however, they only indicate the time of play without specifying the exact date of the gameplay. Additionally, the photo of the deposit you included confirms that a payment was made, but it does not provide evidence of the alleged winnings that followed.
As a result, we will be rejecting the complaint at this time.
We appreciate your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Attila
