The player from Germany encountered a technical error at QuickWin Casino that disrupted the evaluation of a jackpot feature he had triggered during gameplay. Despite reaching out to support, they only credited his base prize, ignoring his requests for the jackpot evaluation. He sought a resolution by having the casino and game provider review server logs to credit the appropriate jackpot win. We asked him for supporting evidence and confirmation of whether he had stopped playing after the incident, but he did not respond to our messages or reminder. As a result, the complaint was closed for now due to lack of cooperation, and no further investigation could be carried out.
QuickWin Casino - Player is facing issue with a disrupted jackpot.
Closed
Our verdict
Player stopped responding
Amount: €1,000
QuickWin Casino
Safety Index 8.6 HighCase summary
Discussion
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
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2 weeks ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
