QuickWin Casino - Player faces repeated withdrawal denial.

Continuo in modo imperterrito a provare a prelevare il mio saldo del mio account gioco, e ogni qual volta provo a prelevare la mia richiesta rimbalza e viene rifiutata (tramite prelievo VISA). Gli operatori mi hanno detto di prelevare tramite bonifico, sono in attesa. E' possibile far intervenire quickwin nella chat così da farmi prelevare tutto il mio saldo?

Dear mariocapo96,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino via bank transfer? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Il conto mi dice che:

• non ho bisogno di alcuna verifica;
• Annullato 3 volte per "problemi nel provider";
• Ho richiesto 3 volte i prelievi tramite circuito VISA e sono stati tutti e tre annullati, ora ho un prelievo di 500 in sospeso tramite bonifico bancario.

Oggi ho richiesto un altro prelievo di 345 euro, visto che il mio saldo è sceso. Sempre tramite bonifico bancario.

Thanks for the update,

If the issue persists, could you please share a screenshot of your withdrawal request and your records of recent interaction with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Dear mariocapo96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.