QuickWin Casino - Player believes that their withdrawal has been delayed.

broken TERMS AND CONDITIONS. NO PAYMENT. Live agent no help.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear CoelPablo95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear CoelPablo95,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, the withdrawal obviously hasn't arrived, and for the past two weeks, the casino has only been responding like this:

"Regarding your withdrawal request, processing is taking slightly longer than our standard timeframe due to a temporary delay on our payment provider's end. We sincerely apologize for this inconvenience.

Rest assured that your request is fully approved and actively being processed. You can expect the funds to arrive in your account very shortly.

If you have additional questions, please feel free to contact us via email support@QuickWin.com or via Live Chat.

Yours sincerely,

QuickWin.com support team"

The website states that account verification is not required.

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share a screenshot of your withdrawal request so we can review whether there are any changes to the status.
• Could you also please share screenshots of your communication with customer support (email and chat support) regarding the withdrawal delay?

Thank you in advance for your reply.

First withdrawal.

Funds not derived from a bonus; deposit wagering requirement.

Sports betting and casino.

Dear CoelPablo95,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri, (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello CoelPablo95,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear QuickWin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Endri

Dear CoelPablo95,

Thank you for bringing this to our attention.

We would like to inform you that the withdrawal was successfully processed and completed on our end on October 15th.

Thank you very much for your patience!

Best regards,

Quickwin Casino Team

Hello CoelPablo95,

The casino claims that the withdrawal was successfully processed and completed on October 15th.

Could you please confirm that you have received the money in your bank account?

Looking forward to your response!

Best regards,

Endri