The player from Sweden experiences a withdrawal issue with Qbet, where a request for 1000 EUR marked as “successful” has not been received in his bank account. After multiple contacts with customer support, he has not received any concrete updates regarding the transaction. He requests confirmation of the funds' location or an immediate return of his winnings.
Qbet Casino - Player’s withdrawal is delayed and unresolved.
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1 week ago
Hello,
I would like to file a complaint regarding a withdrawal issue with Qbet.
On March 28, 2026, I requested a withdrawal of 1000 EUR (Transaction ID: ca2e5bf1-6a6d-4ab1-ae6f-df7d824cc390). The transaction is marked as "successful" in my account, but I have never received the funds in my bank account.
After multiple contacts with customer support, I was informed that the transaction was reprocessed on April 7 through a payment provider called Monetum.
As requested, I provided my bank statement clearly showing that no such amount has been received. This document was forwarded to their "relevant team" for further investigation.
However, despite this, I have not received any meaningful update for more than 60 hours after my last follow-up. The responses remain general and do not provide any concrete information.
At this moment, I still do not know:
Where the funds are currently located
Whether the transfer has failed or is still pending
When this issue will be resolved
No proof of transfer (such as SWIFT/MT103) has been provided.
Additionally, my complaint on AskGamblers has already been marked as unresolved.
I am requesting:
Clear confirmation of where the funds are currently located, or
Immediate return of the 1000 EUR to my Qbet account so I can withdraw it again
I am seeking your assistance in resolving this matter.
Kind regards,
Ervin
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6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 days ago
Dear ervin_001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Do you have access to your casino account?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
