PUBS Casino - Player's winnings have been confiscated.

I made my account some months ago, but had a break. I lost pretty much before my break, but yesterday I won big. Guess what happens? They took all my winnings of over 23k dollar, blocked me from playing casino and sports. I can not even play casino. I make this to warn other people and hope I can save someone from losing their money. You will not get your winnings at this casino. Why is no other casino making problems like this for me?

I hope you can help solve this case or place a warning about this new casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PUBS Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• When have you passed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your player's account accessible to you?

When have you passed account verification in the casino?

A couple days ago and then they closed my account. I am not able to log in.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Sports and a little bit casino.

Did you achieve your current balance with the help of a bonus?

I did not choose any bonus, but suddenly had one and cancelled it.

Thank you for your reply, Betgoat.

I’m sorry to say I don’t have good news. If your account was blocked after placing predominantly sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.