HomeComplaintsPUBS Casino - Player's winnings have been confiscated.

PUBS Casino - Player's winnings have been confiscated.

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Current status

Waiting for player to reply

6d 23h 18m 8s

PUBS Casino
Safety Index:Fresh casino

Case summary

The player from Norway reports that after winning over $23,000, the casino blocked him from playing and confiscated his winnings. He expresses concern about the casino's practices and hopes to warn others about potential issues.

Public
Public
17 hours ago

I made my account some months ago, but had a break. I lost pretty much before my break, but yesterday I won big. Guess what happens? They took all my winnings of over 23k dollar, blocked me from playing casino and sports. I can not even play casino. I make this to warn other people and hope I can save someone from losing their money. You will not get your winnings at this casino. Why is no other casino making problems like this for me?


I hope you can help solve this case or place a warning about this new casino.

Public
Public
46 minutes ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
46 minutes ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PUBS Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you?
  • When have you passed account verification in the casino?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Betgoat has 6d 23h 18m 8s to reply

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