ProntoBet Casino - Player's withdrawals are delayed and cancelled.

It started with me trying to withdraw around ~300 $ but that withdrawal got cancelled and webt straight back into my casino balance. So ofcourse i tried again and the same thing happened. After this i managed to gamble my way up to 600 $ and i tried to make another withdrawal witch ofcourse did not work. I’m wondering if this is a common problem and what the fix is.

i have contacted the casino and only gotten a vague answer, something along the lines of "your withdrawal was cancelled"

it should be said that the first withdrawal i made from this casino came to my bank account but my bank is rejecting payments and money from foreign countries as a way to prevent money laundering and such.

all the rejected withdrawals have been made with their mifinity option to my verified mifinity account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Dear pontuswa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru