Pribet Casino - Player's account closure has not been completed.

I have sent the email to close the account several times but they have not closed it yet

I request the permanent closure of Pribet and the non-receipt of emails.

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Dear Ciaia94,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru.

Thank you very much for your cooperation.

Best regards,

Kristina

I'm no longer interested and would like to self-exclude

Thank you for your reply, Ciaia94. I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my initial message and provide the requested information? These details are essential for us to proceed with the case. Thank you in advance for your assistance.

I want to close my account because I don't like the gameplay and I prefer to close it.

I also sent the email as I was told

I apologize for any inconvenience, but it appears that I have not received any emails regarding account closure requests that you may have sent to the casino. If you could kindly forward them to me again, I would greatly appreciate it.

I resent the email

I'm requesting the closure of my Pribet account due to gambling addiction.

I received an email from you this time, but it's just a plain message to me. Please note that for us to proceed with a complaint like this, we need to see the self-exclusion request that you sent to the casino.

Dear Ciaia94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru