PowerUp Casino - Player's withdrawal is delayed.

Ive been waiting more than 13 days for my 505 cad withdrawal through interac and support keeps saying that they will process my withdrawal as soon as possible, I have never withdrew from the casino before and kyc isnt required.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?
• Have you reached out to the casino's customer support in relation to this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila