The player from Quebec had been waiting over 13 days for a CAD 505 withdrawal through Interac, with support stating it would be processed soon. This was their first withdrawal, and KYC was not required. We asked for additional details and evidence, but the player later marked the complaint as resolved. As a result, we closed the case as resolved because the issue was confirmed to have been settled by the player.
PowerUp Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: C$505
PowerUp Casino
Safety Index 8.0 HighCase summary
Discussion
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3 weeks ago
Ive been waiting more than 13 days for my 505 cad withdrawal through interac and support keeps saying that they will process my withdrawal as soon as possible, I have never withdrew from the casino before and kyc isnt required.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with or without an active bonus?
- Could you please attach a screenshot of your pending withdrawal?
- Have you reached out to the casino's customer support in relation to this issue?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Dear Freezerlek191,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Freezerlek191,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
