PowerUp Casino - Player’s withdrawal has been pending.

Hi. My withdrawal on PowerUp casino has been pending since the 25th of June which is almost a month. Every time I contact the casino they say there's a delay in payment. I think it's ridiculous to wait this long for a withdrawal. Can you please help?

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Dear 7ismyluckynumber73,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn from this casino before?
• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Could you please confirm whether your account has been fully verified (KYC)?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.