PowerUp Casino - Player’s withdrawal has been pending.

Hi. My withdrawal on PowerUp casino has been pending since the 25th of June which is almost a month. Every time I contact the casino they say there's a delay in payment. I think it's ridiculous to wait this long for a withdrawal. Can you please help?

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Dear 7ismyluckynumber73,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn from this casino before?
• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Could you please confirm whether your account has been fully verified (KYC)?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

hi, yes I have received withdrawals from this casino before. I played casino games. This casino has never sent me any document requests

Dear 7ismyluckynumber73,

Thank you very much for your reply.

Could you please provide a screenshot showing the current status of your pending withdrawal in your casino account?

Additionally, could you please send me any relevant communication you have had with the casino regarding your delayed withdrawal, including any emails or live chat transcripts? If you have any other relevant documents related to your case, please include those as well.

You may send everything to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hi. Yesterday I received an email from Power Up that my withdrawal was canceled again. This is the second time they do it and in total I haven't been able to receive my withdrawal since 25th of May 2026. I'm enclosing screenshots of transactions including the one which they canceled yesterday. Also screenshot of the email they sent me abort cancelation. Regarding communication with the casino, chat transcript is not available on the site but I managed to take a screenshot of the last chat when I contacted them. Attaching it as well.

Dear 7ismyluckynumber73,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru).

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello 7ismyluckynumber73,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear PowerUp Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

Dear 7ismyluckynumber73, dear Ayberk,

Thank you for bringing this to our attention so that we can address it. We completely understand how important timely withdrawals are to our players. Please accept our apologies for any inconvenience caused and let us reassure you that it is not our intention to ignore or inconvenience our valued players.

Please be informed that we have forwarded this matter to our relevant department. As soon as we have more information, we will update you promptly.

Kind regards,

PowerUp Casino Team

Dear PowerUp Casino,

Thank you for your update. I will await your response once you have consulted the relevant team. Please let me know as soon as you have any further information regarding this matter.

Dear 7ismyluckynumber73, dear Ayberk,

We are pleased to inform you that a withdrawal in the amount of 700.00 CAD has been completed and sent from our side. It should take about 3 to 5 business days for the amount to reflect on the payment method.

We greatly appreciate your understanding and patience, and we apologize for any inconvenience caused.

Kind regards,

PowerUpCasino Team

Dear PowerUp Casino,

Thank you very much for the update.

Dear 7ismyluckynumber73,

We will keep this complaint open until you confirm that all of your withdrawals have been successfully received. Please let me know once the funds have reached you, or keep me informed of any further developments.

hi. Yes, I received my withdrawal. Thank you for your help.

Dear 7ismyluckynumber73,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.

Best regards,

Ayberk Ayan

Casino.Guru