PowerUp Casino - Player’s account has been closed.

I loose hige loss then I asked some loyality bonus . After some time my VIP manager closed my account I can't access my account. Usually I'm eligible for weekly cashback also. Still I'm emailed and text via WhatsApp to my VIP manager no response. It's treat like really bad . Then what I do? How can I account back and need my cashback also

Hello Anjithzac,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PowerUp Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do you have any real money balance on your casino account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I message with Vivian my VIP manager. I asked any loyality bonus. Beacuse I loss huge money . Usually I get weekly cashback. But in this situation without my concern . And I can't open account. Show like disable by administrator. I really want my account back. Thank you

Still waiting my case. Why like this

Powerup casino behave like scam. No response via emails and personal vip manager in WhatsApp

Hello Anjithzac,

Could you please answer to all my previous questions?

Additionally, please forward the communication between you and the casino related to this case to [email protected] for further review.

Awaiting your response.

Regards,

Nick

April 2024

Yes

31 march 2025

And also I send email. With all kind of proofs

Dear Anjithzac,

After a thorough review of your account, and following your conversation with your VIP manager via Whatsapp, we have made the decision to close it due to concerning statements that were made.

This action has been taken with your safety in mind, as we prioritize the well-being of our customers and community.

Please be aware that, for security reasons, your account will not be reopened.

Thank you for understanding.

Best Regards,

PowerUpCasino Team

Before closing I need my cashback money back. Is there is any problems? I don't want to open . But I need my cashback money back

Thank you powerup casino team

Hello Anjithzac,

Please note that cash-back is not real money but a bonus. As a bonus has to be wagered, and your account is blocked without the possibility to reopen it, you can't wager it to convert it to real money.

Bonuses are considered as a good-will of the casino and they are not obligate to provide them to any player.

Unfortunately, for the above stated reasons, it is not retrievable.

Is there anything else we could assist you with?

Regards,

Nick

Dear Anjithzac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.