The player from Brazil is dissatisfied with the withdrawal process. The player confirmed he received his winnings, therefore we closed the complaint as resolved.
Power Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: 4,000 R$
Power Casino
Safety Index:Very lowCase summary
Discussion
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3 years ago
Translation
I come here to try to solve it through the chat it's difficult, they keep saying my withdrawal is pending, I spent 60 reais and won the extra bonus but I fulfilled the bonus requirements, I won the money honestly playing. I need help as the casino has a good rating, they will pay in btc. I need the money to bet more. Please help me
Automatic translation:
Public
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3 years ago
Dear willianrocco1,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
Public
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3 years ago
Translation
I got paid today , wanted to close the case . Thank you very much top casino for playing..
Automatic translation:
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3 years ago
Awesome news, willianrocco1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
