Power Casino - Player’s attempt to self-exclude from the casino has been overlooked.

Eccone un altro . Ho chiesto di escludermi per ludopatia ma come al solito mi dicono di mandare email. Io continuo a versare e perdere. Una vergogna

Dear Gianluca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I have checked the Responsible Gambling section on the website, and this is what I found

https://helpdesk.powercasino.bet/en/support/solutions/articles/43000628577:

„By requesting one of the Power Casino self-exclusion time periods on offer you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, this email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.

Self-exclusion requests must be made by email from the account’s registered email address to our customer support department at support@powercasino.bet.

Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service."

Is this support@powercasino.bet the email address that you have sent your email to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gianluca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.