Powbet Casino - Player’s withdrawal is delayed.

I asked for a withdrawl of 120 € on the 08.17.2025. It has been since stuck in eternal "processing". Upon request to the customer service the only respond with the same copy & paste message. Seems like PowBet has turned into a scam casino.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear xxxx1ccc33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo

1: Nein, das wäre die erste Auszahlung gewesen

2: Das Casino will keine KYC-Verifizierung durchführen (auch wenn ich das ohne Probleme machen würde)

3: Gewinne sind ohne aktive Boni und nur Echtgeld

4: Sportwetten und Roulette

Auszahlung wurde nach 4 Wochen immer noch nicht durchgeführt. Casino antwortet immer mit den gleichen Copy & Paste antworten

Please forward me the communication between you and the casino regarding the delay in processing your payment at [email protected]. Alternatively, you may post screenshots here. Thank you for your patience and cooperation.

Dear xxxx1ccc33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.