The player from Germany reported issues with the casino website, noting that both of his deposits had been successfully made, but the game lagged during play. He believed this might indicate a problem with the casino, suspected low RTP, and found the situation suspicious. The Complaints Team had requested supporting evidence from the player but was unable to proceed due to a lack of response. Consequently, the complaint was closed.
Posido Casino - Player suspects issues with the casino's website.
Closed
Our verdict
Player stopped responding
Amount: €20
Posido Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Translation
I have deposited into this casino twice and both deposits were correct, however there were problems during the games. As soon as I activate my car the game jerks. Since I often play in casinos, I immediately deleted the batch cookies and everything. The error was not resolved, so I think this is a problem with the casino.
And I think the RTP is very low, I would like to know if things are going right there
I have played in many online casinos and this casino is suspicious to me. Kind regards, M Zeller
Automatic translation:
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11 months ago
Dear zellermaxim171,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed, and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence of uncredited winnings, we can’t proceed further with this case, as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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11 months ago
Dear zellermaxim171,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
