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I have deposited into this casino twice and both deposits were correct, however there were problems during the games. As soon as I activate my car the game jerks. Since I often play in casinos, I immediately deleted the batch cookies and everything. The error was not resolved, so I think this is a problem with the casino.

And I think the RTP is very low, I would like to know if things are going right there

I have played in many online casinos and this casino is suspicious to me. Kind regards, M Zeller

Haben dieses Casino zweimal eingezahlt und beide Einzahlung waren korrekt dennoch gab es Probleme während den Spielen und zwar sobald mein Auto betätigt ruckelt das Spiel da ich öfters in Casinos spiele habe ich natürlich sofort die Charge Cookies und alles gelöscht der Fehler wurde nicht behoben daher denke ich dass das ein Problem des Casinos ist

Und ich denke der RTP ist sehr niedrig würde gerne erfahren ob es dort Rechten Dingen vorgeht

Habe schon in sehr vielen online Casinos gespielt und dieses Casino ist mir suspekt mit freundlichen Grüßen M Zeller

Dear zellermaxim171,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed, and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence of uncredited winnings, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear zellermaxim171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru