The player from Germany requested her first withdrawal on April 9th, and three payouts remain pending for two weeks, despite her attempts to contact support for updates. She still has a balance in her account but has not received a concrete payout date.
Posido Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 27m 51s
Posido Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 hours ago
Translation
Hello, I already requested the first payment on April 9th.
Since then, three payouts are pending, and I still have a balance in my account.
I've contacted live support and sent emails, and I keep being told to be patient. Unfortunately, no one can give me a concrete date for the payout.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
- Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
