The player from Germany faced issues with her €400 winnings being rejected by her bank, which deemed the casino illegal. Despite her attempts to resolve the situation with the casino Posido, she received no clear information and was unable to use her bank account for transactions. The Complaints Team was unable to proceed with the investigation due to her lack of response to inquiries, resulting in the complaint being closed. The player retained the option to reopen the complaint in the future if she chose to resume communication.
Posido Casino - Player's winnings have been delayed due to bank issues.
Closed
Our verdict
Player stopped responding
Amount: €400
Posido Casino
Safety Index:Very highCase summary
Discussion
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3 weeks ago
Translation
Hello, so far I haven't had any significant problems with this casino.
Only now, my winnings of €400 have been rejected by my bank.
My bank's letter stated: since it is a casino that is not on the whitelist, it is an illegal casino.
Neither deposits nor withdrawals may be made; should any further transactions occur, the bank will close my checking account.
Casino Posido has provided no information, or information that I cannot use.
My bank is Stadtsparkasse Düsseldorf, where I usually made deposits and withdrawals. The casino doesn't understand that I can no longer use my checking account for this purpose.
I registered with Skrill so that the money would go to Skrill; my winnings of €400 would also be returned to the casino there.
There must be a way to close my checking account for deposits and withdrawals, but I'm not getting any response from the casino. At first, they said I had to wager the money once, even though nothing was canceled.
Thank you in advance.
Taranto M.
Edited by a Casino Guru admin
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Are you able to withdraw your winnings through Skrill, or is this option not available for you?
- Which payment methods are available in your casino account for deposits and withdrawals? If possible, kindly send me screenshots.
- Have you used any other payment methods besides Skrill to deposit money into this casino? If you are unable to withdraw via bank transfer and there are other payment options available, the casino may request a small verification deposit with the chosen payment method to confirm that you are its rightful owner.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear tarantomarzena,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
