The player from Germany wanted to delete his casino account but found no option to do so and received unwanted promotional emails. He expressed frustration due to the lack of response to his messages. We attempted to clarify the difference between account closure and self-exclusion and requested further information to assist him. However, due to no response from the player despite reminders, the complaint was closed for the time being. The player could reopen the complaint if he decided to resume communication.
Posido Casino - Player cannot delete his account.
Closed
Our verdict
Player stopped responding
Amount: ??
Posido Casino
Safety Index 8.0 HighCase summary
Discussion
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1 month ago
Important notice:
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1 month ago
Dear sonny1311,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino.
First, I would like to clarify the difference between closing an account and self-exclusion. Closing an account is a simple process with minimal impact, as the player can usually reopen the account at any time, and the casino has no ongoing obligations. In contrast, self-exclusion is a more serious measure. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under specific circumstances (such as after a cooling-off period). In cases involving gambling addiction, reopening the account should not be permitted.
To better understand your situation and assist you effectively, could you please answer the following questions:
- What was the reason for closing your account?
- Have you explicitly requested self-exclusion due to a gambling problem?
- Have you contacted the casino’s customer support regarding your account closure? If so, what was their response?
Thank you in advance for your reply.
Best regards,
Petra
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1 month ago
Dear sonny1311,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
