The player from Germany wants to delete his casino account but finds no option to do so and receives unwanted promotional emails. He expresses frustration due to the lack of response to his messages.
Posido Casino - Player cannot delete his account.
Opened
Current status
Waiting for player to reply
6d 22h 13m 30s
Posido Casino
Safety Index:Very highCase summary
Discussion
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Public
1 hour ago
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1 hour ago
Dear sonny1311,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino.
First, I would like to clarify the difference between closing an account and self-exclusion. Closing an account is a simple process with minimal impact, as the player can usually reopen the account at any time, and the casino has no ongoing obligations. In contrast, self-exclusion is a more serious measure. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under specific circumstances (such as after a cooling-off period). In cases involving gambling addiction, reopening the account should not be permitted.
To better understand your situation and assist you effectively, could you please answer the following questions:
- What was the reason for closing your account?
- Have you explicitly requested self-exclusion due to a gambling problem?
- Have you contacted the casino’s customer support regarding your account closure? If so, what was their response?
Thank you in advance for your reply.
Best regards,
Petra
