Polestar Casino - Player's experiencing some issues.

They won't return my money 20+10€

receipts on file

Dear Tanhug,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.

Did you make a deposit, but it has not been credited to your casino account?

Thank you in advance for your reply.

Best regards,

Kristina

So I saved €20 and €10 and they didn't go to my game account. And they haven't returned them!

Thank you for your reply, Tanhug. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Yes, you need to contact the polestar casino there and have fun!!!

Dear Tanhug,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.