Pokiez Casino - The player's winnings never arrived.

This is pure scam! I had a lucky streak building up a balance of nearly 150k. They never paid a cent. Asked me to get a lawyer to verify my identify and send them document after document only to block me midway thru a bonus after weeks of trying to get some winnings. Never put a cent in this casino!!!!

Hello eddieskelic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pokiez Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Did you accumulate your winnings with real money or did you use a bonus? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, please note that I raised this as awareness as it’s too late now with the Casino pulling all the funds and I have no access anymore

Hello eddieskelic,

As long as the casino voided your balance unreasonably, there is still way to retrieve it but we will definitely need more details as it is not clear what exactly happen.

How did you achieve your winnings - real money or bonus? Did you pass the verification? Did they explain why was your balance voided?

Dear eddieskelic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.