PokieSlap Casino - Player has a delayed withdrawal and account issues.

I registered with pokieslap and received a welcome reward. The wagering amount was $1400. So when it reached $1483.03 I submitted a withdrawal. Uploaded an identity document and it said it had been completed. Hours later there was still nothing in my account. So I tried to go back to the website to contact support. When I tried to login It popped up saying an admin had changed my password and I needed to create a new one. This took several tries and eventually I got through with submitting just a new password and leaving the current password blank. My balance is now zero and I can't send messages to their live support. I checked my account history and it says the withdrawal was rejected and admin put my balance back to $2500.07 but that isn't reflected in my account.

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Dear Hayley_44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that the casino admin placed $2500.07 back to your balance but it isn't reflected to your account?

From the image that you posted, I can see the $2500.07. Is this not the case?

You said that your balance shows zero. Please post a screenshot as proof.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hi Jean,

No sorry that was a screenshot to show the amount I had wagered taken before they logged me out and reset my balance. My new balance is $10.53 but that is from rewards on the site. I can't use that balance as it says my account isn't allowed to use real money at this time.

These are screenshots taken today also

Hi,

Just wondering if there is an update on this?

Thank you very much for clarifying, Hayley_44.

Have you contacted customer support about the discrepancy in your balance when they refunded the amount? Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.