Pokienations Casino - Player's withdrawal process is delayed and suspicious.

They have become Shady and i dont believe they are the original owners

Use to be 5 withdraw options

Now only payid withdraw

But are having technical difficulties

But googling reviews

They have been using the same excuse since November last year

Fraud and manipulation to delay or avoid payment

They say they can't tell us when we can receive out witjdaae

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Dear player,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Pokienations Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Thanks for that... no alternative withdraws have been offered and yes full KYC Done

They just say ill get my withdraws but can not tell when ..

Ive seen 2 or 3 of the same complaints on here dating back to November last year

I received a telegram notification from pokienations saying they have fixed/added another deposit option

So they can add more ways to recieve money but can't fix the withdrawal issues

This is getting ridiculous

Dear Player,

Thank you for your response. In your previous message, you mentioned that PayID is still available for withdrawals. Have you tried withdrawing your funds using this payment method?

Thank you in advance for your reply.

Best regards,

Attila

Yes All 4 are pending

First told 1-3 days then 3 days minimum now ill get the money but can't tell me when

am now being ignored and they wont reply

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

They said that there old payment provider is still having problems but there new payment provider is paying instantly

I asked if I could cancel my withdrawals and get paid by the new provider and suprise suprise they said no

Clearly they dont want to help or pay the money

Hello jkean67630,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

No update still the same fake excuses

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have now received 1 of 4 withdrawals

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jkean67630,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia

Dear jkean67630,

We have reopened your case as you have not received all of your funds. We will now attempt to contact the casino again to request an update and clarification regarding the remaining balance.

We will keep you informed of any progress.

they definitely got your emails

Now making me send my bank statement cause they claim they have all been paid but why is 3 still pending

Dear jkean67630,

Could you kindly send the mentioned bank statement also to me at lucia.s@casino.guru? Your assistance with this matter will greatly help us to assess the situation more thoroughly.

Ive sent it and they have now blocked me from live chat

They have completely blocked me

Scamming thieves

Dear jkean67630,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Lucia Stan